Administrative Assistant Customer Service
Resume:
MARTA L.
THORNBERRY
Visalia, CA 93277
************@*****.***
CAREER FOCUS: Clerical Assistant, Receptionist with Strong Customer Service PROFESSIONAL SKILLS:
Multi-line Phone Systems Operate Office Equipment Time Management
Data Entry Records Keeping Customer & Personal Service
Critical Thinking Mail Distribution Computer Knowledge
Organized Detail Oriented Team Player
Excellent Communications Medical Insurance Confidentiality PROFESSIONAL QUALIFICATIONS:
Protect the security of records to ensure that confidentiality is maintained
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
Release information to persons or agencies according to regulations
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Receive payment and record receipts for services
Schedule appointments and maintain and update appointment calendars
Retrieve patient medical records for physicians, technicians, or other medical personnel
Hear and resolve complaints from customers or the public
Assist medical staff supplying medical equipment and medications as needed
Process patient admission or discharge documents PROFESSIONAL WORK HISTORY:
Corizon Health / Visalia, CA Medical Records Clerk 2015 – 2018 Anthem Blue Cross / Visalia, CA Administrative Assistant 2015 – Six Months Eye Surgical & Medical Associates / Visalia, CA Patient Coordinator 2007 – 2014 EDUCATION:
San Joaquin Valley College / Visalia, CA Healthcare Administration Certified Fresno City College / Fresno, CA Associates of Arts AA Degree Visalia Adult School / Visalia, CA Microsoft Word/Excel/Power P. Certificate Visalia Adult School / Visalia, CA Billing & Coding Certificate REFERENCES:
Available Upon Request
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