Customer Service Sales

Md. Nazrul Islam

**** ******* ***, *** – **G, New York, New York - 10029 . Cell: 646-***-****

*********@*****.***

TECHNICAL SKILLS

Hardware Maintenance, Network Support & Trouble Shooting, MS Office

Computer Repair/Setup, Software Installation, Virus remove, Upgrade, Data Recovery etc.

WORK EXPERIENCE

Robert and Half Legal, New York, NY-10173 November 04,2018 Present

Assignment: Mcdermott will and Emrey Law firm : Printing House(Office service).

And HSBC : Print support

Computer Technician/ Customer Support

Receiving print order by E-mail.

Print Color / Black and white,

Regular Size, Book, Mini book, Brochure,

Spiral, velo, and Ecu Binding

Over 8 years of experience interacting with clients and providing excellent client care.

Assisted in customer service, scheduling, and all administrative duties.

Maintain FEDEX shipping Account (Packing, Shipping Label, Return Label, Report generate, Etc.)

Performed all required administrative and office management functions.

Compucare Team Inc., New York, New York 07/2015- 08/2018

Computer Technician/ Customer support

Making sure always build customer loyalty.

Our company strives for customer service excellence and I am proud to be an integral part of the team.

Over 8 years of experience interacting with clients and providing excellent client care.

Assisted in customer service, scheduling, and all administrative duties.

Maintain FEDEX shipping Account (Packing, Shipping Label, Return Label, Report generate, Etc.)

Performed all required administrative and office management functions.

Desktopusa Inc., New York, New York 11/2009- 07/2016

Computer Technician/ Customer support

Making sure always build customer loyalty.

Our company strives for customer service excellence and I am proud to be an integral part of the team.

Over six years of experience interacting with clients and providing excellent client care.

Assisted in customer service, scheduling, and all administrative duties.

Performed all required administrative and office management functions.

Answered phones and handled all client assistance to large volume client.

Copy Comp, New York, New York 06/2009-11/2009

Sales Associate/Copy Operator

Provided software support, upgrade, maintenance and installation

Operated machines; Cannon-1000, 1100,3000,5000,252/ Xerox-5060,5960/ Blue Print – Xerox

Sold official stationery including but not limited to printing paper, envelopes, pens, pencils, etc.

Greeted customers and ascertain what each customer wants or needs.

Opened and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Computed sales prices, total purchases and receive and process cash or credit payment.

Watched for and recognize security risks and thefts and know how to prevent or handle these situations.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answered questions regarding the store and its merchandise. Ticket, arrange, and display merchandise to promote sales. Described merchandise and explain use, operation, and care of merchandise to customers.

KEVS COPY SHOP, New York, New York

Sales Associate/ Copy Operator 03/2006- 05/2009

SKYbd (ISP) / Insoft Systems Ltd

IT Executive Support 01/1999- 01/2006

Oversee the daily performance of computer systems.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Entered commands and observe system functioning to verify correct operations and detect errors.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Referred major hardware or software problems or defective products to vendors or technicians for service. Confer with staff, users, and management to establish requirements for new systems or modifications.

EDUCATION

Dhaka University, Bangladesh

Master of Science in Applied Mathematics

Bachelor of Science/ Major in Mathematics

IT Solution Exchange, NY, USA

Computer Diploma: A+, N+, CCNA

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