Administrative Assistant Social Media

pontsho mpoka

Digital care consultant

Personal Information

ID Number: 890********** Contact Number: 078******* Nationality: South African

Alternative Contact

Number:

078*******

Location: South Africa Date of Birth: 19 Aug 1989

Gender: Female Race: African

Highest Education: High School Matric Notice Period: Immediate Disability: No

Linkedin Profile: https://www.linkedin.com/in/pontsho-mpoka-7935bb136/ Twitter Profile: https://twitter.com/pontsho_mpoka Email Address: ************@*****.***

Experience

Digital care consultant MultiChoice South Africa Media Contract Randburg January 2016 to Present

Duties & Responsibilities:

1. Resolve customer complaints via phone, email, mail or social media. 2. Helping customers understand the product and answering questions about their reservations. 3. Assisting customers with technical and billing queries.

Salary: R7 000.00 Per Month+ Per Month

Reason for leaving: Opportunity to be permanent

Notice Period: Immediate

p.a. admin J J Haaramse and Associates Admin Part-Time Roodepoort March 2013 to June 2014

Duties & Responsibilities:

- Maintain demographic records, prepares follow-up letters, verifies data, and resolves routine problems. - Perform limited research in preparation for updating records, such as tracing customer mailing address. - Respond to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collection efforts. - Type and prepare follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents. Salary: R5 000.00 Per Month+ Per Month

Reason for leaving: Contract expired

Office Admin/Clerk Metropolitan Life Insurance Permanent Florida October 2011 to November 2012

Duties & Responsibilities:

- Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. - Taking memos and maintaining files. - Using computers to generate reports, CV created by

transcribe minutes from meetings, create presentations, and conduct research. - Maintain polite and professional communication via phone, e-mail, and mail. Salary: R7 000.00 Per Month+ Per Month

Reason for leaving: Relocation

Education

Matric

High School Matric

Accounting, Economics, Afrikaans, English, Sesotho Mosupatsela Secondary school

2007

Languages

English

Spoken Ability: Fluent

Written Ability: Advanced

Afrikaans

Spoken Ability: Intermediate

Written Ability: Good

Sesotho

Spoken Ability: Fluent

Written Ability: Advanced

Isizulu

Spoken Ability: Advanced

Written Ability: Good

Skills

computer skills 7 to 8 years

Rank: Advanced

verbal & written communication. 8 to 9 years

Rank: Advanced

adept in technology 8 to 9 years

Rank: Advanced

Next job

Desired Job Title: p.a. admin

Willing to relocate: Yes

CV created by

Desired Salary: Between R7 000.00 and R12 000.00

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