Customer Service Manager

ANTHONY FOUNTAS

**** ******* *****, ******, ** **561

312-***-**** **********@*****.***

AUTOMOTIVE REPAIR HIGHLIGHTS

30+ years of experience and accomplishments owning and managing large volume collision centers with achievement of financial, operational and customer service goals; working to provide continuous improvement in all processes EXPERIENCE

GENERAL MANAGER/MC CORMICK AUTO BODY- SKOKIE/ SEP 2015- PRESENT Responsible for meeting financial and customer service goals and increasing efficiency throughout the collision center. GENERAL MANAGER/SERVICE KING COLLISION/ - LOMBARD/MAY 2015- SEP 2015 Responsible for day to day operations of collision center. GENERAL MANAGER/GERBER COLLISION & GLASS/ -EAST AURORA/JANUARY - MAY 2015 Responsible for meeting financial and customer service goals and increasing efficiency throughout collision center GENERAL OPERATING MANAGER CRASH ONE – NEW LENOX NOV 2011 – DEC 2014

• Increased overall profitability of collision center by 19% in one year – working closely with ownership to eliminate inefficiencies and implement enhanced operational procedures across purchasing and production channels

• Successfully decreased cycle times 133% (from 7.7 to 3.3 days) and reduced paint and material consumption by 20% while upholding the quality of work produced

• Significantly increased shop’s overall CSI rating – now top 5 in the Midwest (for select insurance companies)

• Performs ongoing staff evaluations and training to optimize performance and ensure internal processes are followed on a consistent basis

• Maintains strong relationships with insurance companies through compliance to DRP procedures OWNER / MANAGER BODY WORKS ON GRAND – CHICAGO, IL MAR 1980 – MAY 2010 Built a successful collision center from the ground up – operating for 30 years and grossing approximately $4 million in revenues annually

• Solidified and maintained long term insurance and dealership accounts – responsible for approximately 75% of annual sales

• Responsible for all financial accounting; including budgeting, cost analysis and employee benefit plans

• Performed ongoing analysis of supplier pricing with emphasis on understanding strengths and weaknesses of individual product lines (i.e., characteristics of specific paints, materials, etc.)

• Rigorously measured employee performance to optimize staff efficiency and adopt better processes both administratively and throughout production channels SOFTWARE KNOWLEDGE

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• CCC One Collision Estimating & Management Systems EDUCATION

• I-CAR Platinum Certification #:2257199

• Prosser Vocational School/Chicago, IL

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