Human Resources

Indra Chong

**** ****** ****** *****

Greenacres, Fl 33413

561-***-**** (C)

*****.*****@*****.***

Objective:

Seeking a diversified role in Human Resources Management and Operations.

To assist the Company with all Human Resources and administrative functions and promote the optimum success with Employees, Customers and Patients for a successful

Productive Organization.

Summary of Skills:

Human Resource management and Operations

Stellar work ethics

Empathetic Compassionate nature

Outstanding Employee/Patient Customer Service

Effective Communication skills

Extremely passionate about producing quality work

Meticulous and organized

Able to cohesively work in Teams & Independently

Public Notary, State of Florida

Excellent Time Management and Presentation Skills

Possess Creative, Innovative Sales and Training Techniques

Ability to listen, learn and engage in the Employee Relations Process

Teachable, willingness to do whatever it takes to “make-it-happen”

Produced and maintained excellent Employees Charts for Company’s License renewal for two consecutive renewal periods

Professional Experience:

Oct 2018-Dec 2018 Mandel JCC BB

Welcome Desk Supervisor

Responsible for all Front Desk functions

Promote JCC programs

Routing calls to appropriate destinations

Answering questions pertaining to the JCC programing

Ensuring professionalism, courtesy and efficiency for all members

Feb 2013-2018- First At Home

Human Resources Manager//Office Manager

Responsible for recruiting new employees

Screening and processing of candidate applications

Conduct applicant Background checks and verifying credentials

Responsible for new employee orientation process

Enroll new Employees in our continuing education for training, development and compliance

Compile new Employee charts

Run quarterly reports and Audits

Maintenance of Employee files and credentials

Assist in the interviewing process and candidate selection

Initiate employee evaluations, feedback processes to ensure compliance

Actively engage in employee relations and liaison between staff & management

Maintain office equipment and supplies. Sundry Office manager duties.

Run Weekly reports for credentials compliance and validation

Dec 2009-Nov 2012 - TD Bank, NA

Personal Banker

Mortgage Representative

Opening and servicing accounts

Meticulously solving customer account issues

Promoting various products and services

B@W Champion with consistent account production; strategic coordination and planning of offsite events

Aug 1998-Mar 2009 - Jewish Community Center

Senior Membership Associate

Promoted the Center to the general public that generated an increase in sales

Assisted with department daily operations, front desk reception

Supervise support staff of five

Scheduling and organizing workflow for staff operations

Conducted membership tours of the facilities to new potential members

Membership marketing & branding of JCC culture and programs

Dec 1997-Jul 1998 – ST Mary’s Hospital Home Health

Receptionist/Medical Records Clerk

Liaison between Nurses, Nurses Assistants and patients

Performed General Office duties including reception

Maintained patients database/reports

Jun 1993-Jun 1997 - Jewish Community Center

Teacher

Assisted with the educational development of preschool age children

Oct 1991-Jan 1992 - Barnett Bank

Customer Service

Processed all teller related transactions including foreign exchange, bonds and night deposit bags

Assisted with the promotion and cross selling of other bank services to customers

Jun 1979-Jun 1989 - Bank Of Commerce (Republic Bank)

Personal Banker

Opening & maintaining accounts

Promotion and cross selling process

Supervised the Night Depository Department

Education:

Florida Atlantic University

Human Resources Management

Palm Beach Community College

Associates: Child Development

University of Cambridge

Diploma: General Certificate of Education

Microsoft Office

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