Application Lead

Abi Ayodeji

APPLICATION/ PROJECT LEAD

Fulton, MD 240-***-**** *********@*****.***

Qualifications Summary

Over ten years’ experience translating business processes and end-user requirements into functional system requirements that improved productivity and reduced operating costs by 18 percent.

Successfully managed multiple projects, various applications and relationships with multiple stakeholder managers.

Extensive work with configuration design, implementation, testing application support and maintenance.

Able to express ideas and communicate with non-technical users as well as hardware/software technicians.

Improved reporting metrics, create, maintained and updated operational process documentation that improved collaboration with other service desk.

Assist in triage of phone calls and email generated tickets to TCR Service Desk

Provide general support, administration and maintenance of Service Now platform

CAREER HIGHLIGHTS

Application Lead Securities Exchange Commission – Washington, DC 2015 – Present

Manage application support center, Trainers and Software Analyst teams, including 5 associates. Provided high quality technical support for 1,000 nationwide customers. Ensured adherence with standards. Lead the development of strategic directions for teams to address critical business needs. Form and facilitate root cause analysis teams as needed. Manage SLA's for entire team, and communicate clear expectations to customers regarding response and resolution times

Work with the business to capture and Document all JIRA and Confluence administrative based workflow activities for TCR system.

Gather and review requirements for TCR modernization delivery and participate in UAT requirements acceptance review.

Support risk management review of TCR system for both Legacy and Modernized system as needed.

Support TCR modernization application readiness and rollout including documentation of new platform and updating of processes of workflow with the TCR 3.0 framework.

Understand new Service Now features to drive SEC platform expansion.

Coordinate with the IT and Business team to develop Service Now requirements and recommend design, develop and test solution to improve efficiency, resolves business problems, improves and create new process.

Provide general support, administration and maintenance of Service Now platform and associated applications, thru creating and maintaining groups, memberships with role assignments.

Responsible for incoming Jira and Confluence request and inquiries for new tool and workflow procedures.

Provide technical assistance for work administration of users, related modification and archival of project.

Responsible for administering and maintaining Atlassian JIRA and Confluence.

Provided technical support and training; maintained documentation, customized software as needed.

Coordinate with Risk management services staff to develop solution within JIRA to develop or acquire additional plugins, extensions and integration of systems wen identified or requested.

Work with Service Now sales team to preview, evaluate, and implement the latest capabilities of ServiceNow products.

Report performance related issues to management by analysis and tracking of existing systems.

Provide troubleshooting and enhancement support for all JIRA and Confluence services; Customized screens, workflow procedures and reports for JIRA.

Senior IT Consultant TCC Software Solutions. – Elkridge, MD 2015 – 2015

Conducted kick off meetings with the system stakeholders and users to determine the activities to be performed as part of system retirement. These included the analysis of the existing application, the usage and the documents associated with it.

Ensured all artifacts complied with corporate SDLC Policies and guidelines.

Supported both current and new applications and software change requests for large application at the State government.

Work with the business to create proposals for modification of existing systems and future state systems based upon the needs of the business.

Responsible for performing all business analysis and production of project artifacts such as Design specification documents, Use Cases, Requirements Traceability Matrix (RTM), Business Process Flows and Functional requirement Documents.

Facilitate and lead meetings with the State government clients, manage project issues, and prepared meeting minutes.

Proactively collaborating with Business Analyst, Project Managers, Testers, Developers, DBA and Business Users in testing complex project.

Performed PMO duties such as implementing CMMI Level III processes and monitoring business unit processes to identify potential improvements.

Provided testing assistance by creating test plans, performing system and user acceptance testing; validate technical designs created by IT developers against functional specifications.

Understood the short & long-term business and technology objectives maintain requirements repository and ensure proper updating of requirements for completeness and correctness in addition to controlling scope and expectations.

Senior Business Consultant Attain LLC. – Washington, DC 2013 – 2015

Conducted kick off meetings with the system stakeholders and users to determine the activities to be performed as part of system retirement. These included the analysis of the existing application, the usage and the documents associated with it.

Ensured all artifacts complied with corporate SDLC Policies and guidelines.

Supported both current and new applications and software change requests for large application at the State government.

Worked with the business to create proposals for modification of existing systems and future state systems based upon the needs of the business.

Responsible for performing all business analysis and production of project artifacts such as Design specification documents, Use Cases, Requirements Traceability Matrix (RTM), Business Process Flows and Functional requirement Documents.

Facilitated and lead meetings with the State government clients, manage project issues, and prepared meeting minutes.

Proactively collaborating with Business Analyst, Project Managers, Testers, Developers, DBA and Business Users in testing complex project.

Performed PMO duties such as implementing CMMI Level III processes and monitoring business unit processes to identify potential improvements.

Provided testing assistance by creating test plans, performing system and user acceptance testing; validate technical designs created by IT developers against functional specifications.

Snr. Business Process Analyst Allegis Group – Hanover, MD 2012 – 2013

Met with customers and providing support for business process reengineering and/or business/user requirements gathering.

Provided business expertise to effectively identify, document, and adapt functional business processes and requirements.

Identified best practices, change and business management techniques, activity and data modeling, and/or information systems development methods and practices.

Contributed to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; and conducting research.

Elicit and confirm requirements and functionality gaps using interviews, documents analysis, requirements derivation, site visits, use cases, user stories, business analysis, tasks and workflow analysis.

Served as a liaison between the business users and IT organizations in the development of new IT system requirements.

Facilitated and lead meetings with the State government clients, manage project issues, and prepared meeting minutes.

Proactively collaborated with Business Analysts, Project Managers, Testers, Developers, Oracle/SQL DBAs and Business Users in testing complex projects.

Provided testing assistance by creating test plans, performing system and user acceptance testing.

Executed a project plan and provide key deliverables for BPR analysis of affordable housing activities.

BUSINESS ANALYST Walden University – Baltimore, MD 2011 – 2013

Applied process improvement and reengineering methodologies and principles to conduct process modernization projects.

Provided group facilitation, interviewing, training, and provide additional forms of knowledge transfer.

Served as the key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts.

Assisted in establishing standards for information systems procedures.

Developed and applied organization-wide information models for use in designing and building integrated, shared software and database management systems.

Conducted JAD sessions between the end users and the development team.

Served as the primary liaison between the business users and the development team. Worked with the PM to decide upon the best approach for requirements gathering.

Gathered business requirements from business users and allocated proper resources for project.

Developed Presentations and Manuals for project release, mentoring, knowledge transfer and User training.

Assisted Project Manager to evaluate the impact of change requests and plan accordingly.

EARLY CAREER

Business Analyst Maxim Systems – Columbia, MD 2007– 2010

Successfully translated customer business requirement to the technical and development team. Interacted as a liaison between users and the application development team involved in the application development for better understanding of the business requirements. Developed and maintained the Traceability Matrix document to record the high level and detailed requirements. Review, edit, analyze and create detailed documentation of business systems and user needs in clear and well-organized manner.

Financial Analyst CarMax – Laurel, MD 2004 – 2007

Collaborated with stakeholders/business leaders to solidify project vision/requirements. Facilitated requirement sessions to steer project objectives, improve business processes, design screens/prototypes and write technical specifications.

EDUCATION & CERTIFICATION

Master of Science, Project Management Walden University – Minneapolis, MN 2018

Bachelor of Science, Finance Howard University – Washington, DC 2007

ACTIVITIES

Volunteer, Sidney Kimmel Comprehensive Cancer Center John Hopkins Hospital 2014 – Present

TECHNOLOGIES

Relational database management systems; systems engineering; system migrations/integrations; enterprise-wide implementations; network security; cloud capabilities and standard.

Microsoft Office Suite, Project, and Visio; JIRA, Confluence, ServiceNow, HP ALM; MicroStrategy; IBM Quality Center, RequisitePro, TFS and ClearQuest.

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