Manager Service

Objective

To use my skills developed in the last 17 + years in the automotive/ truck repair industry, in order to manage a successful and profitable department, and train those around me to work toward the same goal, while moving the company forward to be more successful.

Profile

Motivated and personable- Able to set a goal and work toward achieving them, while developing quality working relationships with co-workers, employees, vendors, and customers. Can set time aside to process current projects and look for options to resolve or reinforce current processes.

Deductive- Able to look at an issue and not only see how to solve or work with but the cause of the issue. The past 18 Years in the truck and automotive repair and service business has taught failure analysis, so problems can be resolved and not patched and repeated.

Communicator- Because of the past experiences in dealing with customers on a one on one daily basis and speaking to a customer on their terms makes the customers feel comfortable and builds their confidence in the product and ability processes in place to take care of their issue.

Skills Summary

uProject Management

uReport Preparation

uWritten Correspondence

uGeneral Office Skills

uSafety and OSHA management

uComputer Savvy

uCustomer Service

uScheduling

uMarketing & Sales

uDEP regulation

uWarranty Processing

uAccounting/Bookkeeping

uOSHA Lift truck certified trainer

uMultitasking

uClass A CDL

Professional Experience

SHOP MANAGEMENT

uAware of shop load status

uConsult with customers to provide service to meet their needs

uInterview, hire technicians that will blend well with the shop atmosphere and work load

uManage training schedules for technician and support staff

uRead and understand monthly financial statements, and take appropriate action

uMaster business systems such as KCSI, Procede, ADP, CDK, Napa Tracs, and similar.

uHire support staff, Service writers, warranty administrators, shop maintenance.

uAdminister customer service surveys and follow up with customers

PRODUCT EXPERTISE

uIn-depth knowledge Access Freightliner, Detroit Diesel online, Cummins Quickserve, Cat SIS, GM online, Paccar, and Hino

uExperienced in all aspects of service department, process warranty, write up vehicles, dispatch work, make up estimates, book repair orders, look up and post parts, close work orders, collect payment and balance cash drawer.

uAnswer customer issues in a timely fashion and in understandable terminology.

uUnderstand and use effectively, Microsoft Word, Outlook, Excel, and Windows

ORGANIZATIONAL SKILLS

uManage day to day operation of repair shop, with over 15 technicians on a shift.

uHandle facility operating issues, contact and set up vendors for floor mats, uniforms, pest control. Requiring shopping for best price and negotiating favorable contract terms.

uProcess purchase orders facility expenses, and most departmental expenses. Code and process to accounting department, maintain log on site for reference.

uSet up training schedules, arrange for flights, hotels, ground transportation, classes, and pay advances.

uMaintain log of training and audit occasionally to guarantee proper reporting by the OEM's

uProcess payroll for department and maintain as required

Professional Experience, continued

uAudit Warranty processer, and service adviser to verify proper billing and recovery of warranty claims.

uLook at and understand warranty schedules, and dealership financials.

uComply with state and local MVR laws as well as EPA, OSHA and safe practices

uIndependent worker.

uAble to function off site or at multiple locations

uExcellent time management skills.

Employment History

Jerry’s Towing and Diesel Repair-Jackson NJ

Location Manager, Diesel Shop September 2018-Present

AVIS BUDGET GROUP-Newark NJ

Maintenance Manager, Supply Chain, April 2018-Sepetember 2018

HUNTER TRUCK SALES-Clarksburg NJ

Service Manager, Peterbilt Dealership, January 2016- March 2018

PENSKE TRUCK LEASING-Edison NJ/Dayton NJ

Maintenance Supervisor, January 2013- September 2014

Branch Service Manager, September 2014- December 2015 (Dayton, NJ)

BENTLEY TRUCK SERVICES-New Castle, Delaware

Branch Service Manager, September 2012- December 2012

RYDER TRANSPORTATION SYSTEMS - New Brunswick, New Jersey

Branch Service Manager, Jan 2010- July 2012

FREIGHTLINER TRUCKS OF SOUTH FLORIDA / ATLANTIC TRUCK CENTER–

Riviera Beach, Florida

Service Adviser / Assistant Service Manager, 2003-2004- Service Manager, 2004-2009

CARL'S SUBURBAN BUICK, PONTIAC, GMC – Stuart, Florida

Service advisor, 2002-2003

FREIGHTLINER TRUCKS OF SOUTH FLORIDA – Riviera Beach, Florida

Warranty Administrator 2000 – 2001, Service Adviser 2001- 2002

PALM BEACH EXTERMINATING – West Palm Beach, Florida

Pest Control Route Technician/ outside sales 1997- 2000

BEDDING BARN – West Palm Beach, Florida

Retail Sales 1995-1997

THE SHARPER IMAGE- Palm Beach Gardens, Florida

Retail Sales, senior sales associate 1994- 1995

Education

PALM BEACH ATLANTIC COLLEGE – WEST PALM BEACH FLORIDA

Business administration 2 semesters

1994-1995

HAWTHORNE CHRISTIAN ACADEMY- HAWTHORNE N.J.

All required courses, graduated 1992

.

Contact this candidate