Sales Manager
Resume:
Roberto F. Oliveira
Taylorsville, Utah 84129 Cellphone: 385-***-**** ************@*****.****
OBJECTIVE: Obtain a challenging position and responsibility where I can apply my extensive, and innovative skills, in personnel management, strategic planning, and execution of special projects, domestic and/or abroad, commercial strategies, operations, customer services and team management.
HIGHLIGHTS:
Project Management training and trainer. Enterprise Risk Management implementation. MRO Management. Field MRO experience.
Experienced in training, developing and managing sales strategy, customer service, logistics, and software and manufacturing business units.
Trilingual: Proficiency in English, Portuguese and Spanish.
Experienced handling customer relations, escalations and conflict resolution.
Vast international business experience.
LEAN, Green Belt Six Sigma (Salt Lake Community College), ISO 9001-2008, ISO 9001-2015 (implementation and certification)
EXPERIENCE:
WesTech Engineering, Inc
Project Manager April 2007 – June 2008
Managed successfully projects for the following equipments, from design, fabrication, installation, technical inspections and startups: Clarifiers, Thickeners, Inclined Plate, DAF, Miex (Ion Exchange).
Quality Assurance Manager (CIF)/Enterprise Risk Management: July 2008 – June 2011 Leave of absence) July 2014 – July 2016
Managed and oversaw inspector’s training, implementation of corporate training, performance reviews, mentoring and career development.
Chairman of Quality Council
Chairman of Corporate Enterprise Risk Management
Served as Ombudsman for customer complaints, internal and external, clients as well as vendors.
Monthly, Quarter and Annual executive reports on statistics and actions to promote quality across engineering groups and products.
Lead man for ISO auditing, comprehensive and surveillance, by SGS international registrar.
Adjustments of company’s QMS and implementation of last ISO version 2017.
Responsible for Lean implementation and events, and 5S.
Reports to CEO/President.
Purchasing Agent/International Procurement June 2016 – June 2018
Fabrication projects, buyouts, and support to spare parts.
Procured, documented and trained new fabricators to comply with company’s Quality Standard, Mexico, Peru and Chile.
Aldea Systems, Corp
CEO & Chairman, Legal representative: Oct 2001- Nov 2003
Responsible for an organization of 50+ software engineer and programmers, overseeing software development, integration, sales and marketing, finance, human resource and strategic plans.
Took over the responsibility of converting Aldea Systems from a US$1 million market value to a US$25 million organization from January 2001 through the end 2003, becoming a major player in software development business in Central and South America.
Responsible for the negotiation with former owners on the purchasing of company stock, legalization of foreign capital, company’s internal financial auditing, creation of corporate image, copyrights of all new products in all major countries. Also policies, procedures, and methodologies.
Opening of development and sales offices in the USA and Central American countries.
Commercialization and implementation of E-Business products in major organizations such as, Banobras, Bancomex, Dresdner Bank in the US and Germany, DHL, Nextel, HP, ISOSA, MVS, BBDO, Revista Proceso among others. Field scouting in Spain, Cuba, Peru, Colombia, Chile and Brazil.
Directly responsible for the marketing and commercialization campaign, acted as the company speaker, drawing close to a million dollars of free coverage in newspapers, magazines and radios through media press release and events.
MVS Group Multivision
Director of Internet Advertising Sales & New Business Development: May 2000 – Sept 2001
Participated on strategic planning of main Internet projects presented to banks and international investors and venture capitals.
Created commercial strategic plan and ad standards, hiring and training of sales personnel, coordinating public relations for www.citaris.com, an entertainment site.
Created and acted as Business Development & Operations Director for MVS Internet.
In some cases had the assignment to give consultation to strategic partners in the restructuring of their internet revenue and business model in Mexico, Brazil and the US.
MLM de México, Bilstein Germany’ automotive lines
General Manager: Dec 1997-2000
Defined and implement structure for administrative, logistic, importing, sales and marketing.
Responsible for company’s strategic plan, developing a net of dealership and major franchise shops around the country as distribution channel.
Supervised the planning and execution of media campaign, design of merchandise material.
Asian Source Media Group
Country Manager and later LatAm Business Development Manager: March 1992 - 1997
Received three promotions, including transfer to Mexico City as LatAm development manager.
Established offices, hired, trained sales personnel and management in all major South American Countries.
Created business opportunities through Internet ad campaign for LatAm companies, where ASM Group had 250.000 advertised products, producing half a million unique registered and active visitors (100% corporate buyers).
Responsible of all trade shows in Latin America, including FISA(Chile), Regala(Argentine) Comdex(Brazil) and Feira de Regalos and Hardware Show (Mexico). In Mexico, besides administrative office duties and follow up sales, was responsible for developing ad campaigns for clients in different business segment through Company’s magazines and Internet
OTHER ACTIVITIES:
Consulting projects: (Mexico and USA) 2004 - 2006
Ogara Hess & Eisenhardt Armoring Cia – Marketing strategy, design of merchandise material, ad campaign and establishment of sales representatives through dealerships around the Country. Created and ministered training to dealership salespeople, developing monthly revenue from initial US$400,000 to US$3,500,000.
Delta Engeneria en Blindajes - Marketing strategy, design of merchandise material, ad campaign. Company’s reengineering of production through ISO implementation, administrative functions, manufacturing (structuring inventory control system, development of new providers, national and international, production methods and quality control) sales and service department.
Laboratorios Hosbon S/A – Manufacturer of pharmaceuticals – representative within hospital and medical offices, offering training on chemical composition, affects, applications, etc.
Graphic Designer & Printing business – Finances and Marketing development strategies.
BYU Management Society – Founded and organized chapters in Brazil and Mexico.
Mission President in Cape Verde, West Africa – Cape Verde Praia Mission – 2011-2014
EDUCATION:
Mackenzie University -Business Administration – Sao Paulo, Brazil – 1979
Salt Lake Community College – Classes in Communications - 1990
After Grade School: Business & Marketing: INPG – Instituto Nacional de Pos Graduação 1992 -93
TRAININGS:
56 seminars, courses and diplomas on sales techniques through Chrysler Motor Corporation 1987 to 1991, CRM, client service, prospecting, mirroring, overcoming obstacles, negotiation and closing techniques, also memory masters course, public speech among others.
12 marketing conferences and seminars in Asia and USA.
Quality Management ISO 9001-2008. Root Cause Analysis. Process Auditor.
Quality Management ISO 9001-2015. Transition, Strategy and Implementation.
Risk Management – Tools analysis, mitigation plans. 2014
Technology: Desktop Operating Systems: Microsoft package, Desktop publishing, SharePoint and NAV - Personal Organizers: Apple and Microsoft based. Desktop applications: MS Word, Excel Power Point, Outlook, Internet Explorer, and other Web Browsers.
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