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IT Director, IT Manager, Project Manager

Alpharetta, Georgia, United States
January 15, 2019

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Doug Rawson

770-***-**** Alpharetta, GA

Senior IT Manager experienced in leading IT organizations, providing strategic planning and guidance, product management, and delivering on time and on budget projects in a dynamic corporate environment. Known as purpose driven hands-on leader with a passion for teamwork and experienced in building relationships with all business owners and operational teams. Applies business and analytical knowledge and problem solving to improve performance, quality, and customer satisfaction. Understands complexities between projects and organizational silos that are needed for successful inception, execution, delivery and support. Core Competencies

• Cross-Functional Team Leadership

• Strategic Planning

• Program/Project Management

• Process Performance Improvement & Workflow

• Application Architectural Design & Development

• Cross Organizational Collaboration

• Business Intelligence

• Enterprise Resource Planning (ERP)

• Forecast Demand Planning

• Global Supply Chain

• Database concepts and function

• Finance: FP&A, COGS, P&L

Professional Experience

Director of IT - Southern Insurance Underwriters, Inc. (Alpharetta, GA) Apr 2015 – Jun 2018 SIU is a Certified Managing General Agency (CMGA) serving independent insurance agents throughout the southeast.

Part of the senior management team responsible for application development, maintenance and support, data center infrastructure, infrastructure operations, and project management.

• Developed strategic direction for information systems including system integrations, new technology evaluations, and technology development and implantation plans

• Restructured software licensing resulting in considerable reduction in licensing expenditure

• Managed departmental budget while reducing overall budget by 900k as well as introduced ROI/need based project prioritization

• Product Manager for in-house applications leading cross-functional teams from product concept and ongoing lifecycle

• Managed staff augmentation via 3rd party services of on-shore and off-shore staffing

• Established regular reviews with business owners to ensure continuity of information systems support, improve processes, and goal attainment for the departments

• Assessed current workforce and technology processes to reduce cost and head count and improve turn-around from 6 to 2 days by utilizing outside staffing

• Successfully led the planning, coordination and delivery of multiple system upgrades on time and budget projects of core systems, development of new functionality, and the “move to cloud” of key applications. These projects were successful, on-time, and sustaining no loss of business operations Kids II, Inc. (Atlanta, GA) Sep 2002 – Nov 2014

Kids II is a global leader in baby and toddler product development, operating and selling in countries around the world.

Sr. IT Manager overseeing project management/planning, business analysts, development team, strategic planning and day-to-day support for overall company objectives, supporting revenues of $370M and 500+ employees in 14 international offices. Including manufacturing and distribution to 80,000 domestic and Doug Rawson 2 / 3

international retailers via 7 global distribution centers during which the company saw 500% growth over a 12-year period.

Sr. Data and Process Architect (2013-2014)

Led the architecture, design and development of BI dashboards, providing KPIs and analytical data in support of self-service platform for corporate decisions.

• Developed strategies for on-going Business Intelligence (BI) Data Warehousing including data governance and one-source data consolidation

• Created process improvements by creating business modeling and workflow requirements for; Finance, Customer Service, Supply Chain, Distribution, Operations, Product Development, and Sales

• Led the identification, requirements gathering, and development of Key Metric Indicators (KPI), analytical data evaluation and process improvement activities

• Created detail Data Maps and Data Gap Analysis of current systems and designed “To Be” architecture to improve data governance, Business Intelligence and analytical process

• Identified inefficiencies in company procedures and developed strategies for operational process improvement initiatives utilizing improved system functions and digital transformation Sr. Applications Manager (2006-2013)

Sr Manager for Business Analyst and development activities.

• Manager of Business Analysis and developer teams in the design, development, integration, and support of application infrastructure.

• Designed, developed and implemented an automated global supply chain system for demand roll-up reducing manual error and centralizing inventory requirements while saving 0.5M in head count and reducing global inventory by $4M

• Project Manager for the creation of new office locations and distribution centers in multiple international locations. Established new procedures and application functionality to support; inter-company transactions, international shipping requirements, and governmental requirements, VAT tax, multi-currency, COGS changes

• Automated and standardized planning and product procurement for multiple vendors to south China distribution center. Resulting in a reduction Asia factory fulfillment from 17 to 5 weeks for global market, removing errors, and duplicate efforts by focusing on exception management

• Led the development of and integration for a business partner portal for collaborating with suppliers, logistics partners, global sales distributors, and licensors

• Project Manager for the implementation of global Inventory Demand Planning application resulting in a reduced head count growth and improved forecast accuracy; vendor software selection, detailed review of system functionality, development of the integration-plan into existing ERP system, development of system process for data integration and ETL processes, creations of new company procedures, and training Sr. Business Analyst (2002-2006)

Provided enterprise application support, development, and reporting.

• Developed and managed the structure and delivery methods for enterprise reporting, database functionality changes, data warehousing, and updates/changes to system processing functions

• Led development and implementation of Product Lifecycle Management tools, product costing, and pricing approval applications resulting in elimination of errors and reduced time to market Sr. Business Analyst - Aaron Rents, Inc. (Atlanta, GA) Sep 2001 – Sep 2002 National rent-to-own provider for household furnishings with 700+ company and franchised owned stores Doug Rawson 3 / 3

Lead Analyst for reporting and directing developers and systems personnel in the support 700+ national retail stores. Activities included: preparing design specifications, project management, establishing business requirements, and re-developed key financial reporting process.

• Implemented fleet management application including data migration from spreadsheet records to SQL Server client/server architecture

• Develop and maintain project-tracking documentation for development initiatives

• Worked in combination with marketing director in the development of promotional program utilizing individualized mailings to promote return business by existing customer

• Worked on improving reporting data gathering and “time-to-compile” of data. (Re-develop one aspect of a financial reporting process to reduce generation time from 27 hours to 2 hours related to month-end activities)

• Maintain system enhancement requests by end users and executives by assigning priority levels, establishing business requirements, and working with development personnel to accomplish needed changes Sr. Consultant - esävio Corporation, Inc. (Atlanta, GA) Apr 2000 – Mar 2001 Managed client requirements, provided consulting services and led the implementation of internal Time & Expense system.

• Project Manager of an internal implementation for a Professional Services Automation System (PSA) to include integration into company’s accounting system resulting in improved project tracking, financial and operational reporting, and the elimination of manual time and expense (T&E) procedures

• Managed implementation team in the creation of a Knowledge Management System

• Analyzed database structures and developed custom reporting methods, Data Mart Architecture, and utilized OLAP tools for the evaluation of companywide financial performance

• Assisted in the preparation of project proposals in response to Request for Proposals (RFPs). This included reviewing and responding to Project Delivery Requirements, and design and development of proposed systems/applications architecture

Sr. Consultant - KPMG, LLP (Atlanta, GA) Apr 1997 – Apr 2000 Sr. Consultant as part of the e-business incubator practice, working in Electronic Commerce and System Integration for consulting engagement.

• Technical Team Lead for statewide government accounting system implementation

• Reverse engineered functionality Oracle PL/SQL command line application for forensic audit team

• Implementation and QA testing of policy submission and application approval for global insurance company System Knowledge

• MS - SQL Server (SSIS, SSRS, SSAS)

• Oracle (Toad, SQL Developer)


• Citrix Application Server Farm

• Logility Demand Planning

• Symantec Workflow (formally Transaction Logic)

• ERP / MRP/ Forecast Demand Planning

• Domo / Tableau

• Finance: Multicurrency, VAT, COGS FP&A, P&L

• MS Internet Information Server (IIS)

• MS Office Suite (Word, Excel, Power Point, Visio, project, Access) (advanced user, VBA)

• MS Project


• Financing agreement/payments system


Bachelor of Business Administration in Risk Management and Insurance – University of Georgia PMP Certification (In Process) – Project Management Institute (PMI)

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