Customer Service Technical Writer
Resume:
Jim D’Arpino
**********@*****.***
In this position I will bring to the table the savvy, the critical thinking skills and the talent to take specific information from various sources and make it clear, professional and concise.
Technical Writer- July 2015 to Present (freelance)
In this position I write professional summaries for scientists and academics explaining their contributions to science to enable them to obtain H.B. and Travel Visas and/or Green Cards through the Department of Immigration; giving them the ability to live and work in the United States.
Technical Writer- April 2016 to November 2016- Information Systems Solutions/Naval Support Activity/Defense Logistics Agency/Troop Support (STORES), Philadelphia, PA.
writte
In this position I wrote, edited and updated Software Design, Functional and Technical documentation for Government Customers. Additionally, I provided research and development for the drafting of Navy documents in support of business and technical operations. I possess strong analytical abilities and advanced writing capabilities to include proper sentence structure, grammar, punctuation, capitalization and format.
English Teacher- September 2000 to July 2015 (retired)
Taught literature, writing, grammar, language, mechanics, internet, and library research
Through the use of computers and Power Point Presentations I provided guided writing workshops.
Through lecture and student interaction I provided successful and effective teaching methodology while advancing literacy, student comprehension, achievement and utilizing routine corrective action.
Marketing Manager – 1997 – 2000 - Labor Finders, Phila., PA
Complete operation of a temporary labor agency, nummerous desktop publishing functions including marketing, brochure design and development, public relations and public speaking to business, community, church, school and neighborhood associations.
Marketing/sales recruitment, staffing, training, customer service, administration, corrective action, profit and employee evaluation.
Management - 1994 - 1997 - Agway, Sussex, NJ and Landscaper's Supply, Phila., PA
Technical Writer– 1988-1993 RCA Missile and Surface Radar/GE Aerospace; Moorestown, NJ and Fort Irwin, California.
Wrote, edited and published Training Manuals and Product Specifications for government customers.
Worked closely with engineering and software departments in the documentation, development and dissemination of new technologies.
Produced documentation in Military format according to Government requirements.
Education- Bachelor of Arts in English The College of New Jersey Ewing Township, NJ-1986, 3.3 GPA
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