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Manager Customer Service

Location:
Greensboro, NC
Salary:
60,000
Posted:
January 09, 2019

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Resume:

Lawrence J. Johnson

** ********** ***.

Greensboro, NC 27410

Phone: 813-***-****

Email: ac75ti@r.postjobfree.com

Objective

My objective with this resume is to gain employment with a company that I can continue to grow with and learn from.

Ability Summary

I have been in the supply chain industry for 15 years. I have worked in every position from shipping and receiving to transportation management to operations management. I am efficient in using the full Microsoft Office applications as well as EPICOR, Paycom, NavVision, EDI, ASN, Descartes, Appointment Plus, as well as proprietary WMS and TMS systems. I have completed HAZMAT and OSHA certification courses. I am licensed to operate stand-up and sit down forklifts, cherry pickers, and electric pallet jacks (walk behind and riders).

Employment History

Operations Manager

RJ Schinner Redistribution

Greensboro, NC 10/2016 - 12/2018

Responsible for all operational aspects of the receiving, warehousing, and shipping of products. Created warehouse layout to ensure efficient traffic flow throughout the warehouse during receiving, stocking, order pulling, and shipping. Created delivery routes allowing drivers to accomplish their deliveries within the DOT hours of service regulations. Worked with customer service to resolve issues with deliveries in an effort to satisfy the customer. Worked with sales reps to continue customer satisfaction and make adjustments if necessary to meet the customers' expectations. Reduced expenses by 15% through negotiations with carriers, maintenance companies, and temporary staffing companies. Increased revenue by 30% by selling off damaged products and pallets. Also, reaching out to delivery points to inquire about possible back hauls. Consistently analyzing P&L reports to find areas for improvement in operational costs and look for other ways to generate additional income for the branch. Prepare and complete action plans to increase and maintain, productivity, quality, and customer-service standards; complete audits, and make necessary adjustments to ensure all corporate metrics are met. Meet financial objectives by scheduling expenditures, analyzing variances, and initiating corrective actions. Develop warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping. Met all personnel needs through hiring, training, evaluating, counseling, and disciplining employees.

Warehouse Supervisor

RJ Schinner Redistribution

Tampa, FL 7/2015 - 10/2016

Assisted the operations manager with all operational aspects of the warehouse. Schedule all delivery appointments for inbound vendors and common carriers. Supervised the entire internal supply chain process of all inventoried product within the facility. Reduced operational costs by creating more streamlined receiving and stocking processes which lead to reduced cases picked per hour. Verify and process all purchase orders, receivers, bills of lading, and packing slips. Check all information for accuracy and submit the need for any necessary changes. Assist in pulling orders for customer pick ups, Common carrier pick ups, and for deliveries being made by company trucks. Process common carrier shipments utilizing software to find the lowest cost carrier then creating bills of lading and all necessary paperwork for accurate shipping and billing purposes. Conduct daily computer generated cycle counts, investigate, and correct any discrepancies. Report any large variances to the operations manager.Assign warehouse personnel to daily task and ensure all task are done in a safe and efficient manner. Verify and approve time cards for warehouse team and drivers.

Warehouse/Sort Supervisor

Hazen Transport

Tampa, FL 2/2014 - 7/2015

Utilizing metrics sent by logistics team and using lean processes, consistently stayed within workforce budget through properly scheduling personnel for daily workload. Assign employees to duties at the start of each shift. Supervise the sort process of merchandise by route to ensure items are scanned and loaded to correct location. Along with the terminal manager interview, hire, and train employees to complete assigned jobs in a safe and proficient manner. Audit for accuracy and submit employees' payroll weekly. Supervise drivers during loading to make sure all packages are scanned and loaded. Send productivity reports to management teams.

Traffic Coordinator

Univar Inc.

Tampa, FL 7/2013 - 2/2014

Responsible for daily route planning for package and bulk hazardous, non-hazardous, and food grade chemical deliveries, to include driver assignments and order of deliveries. Verify all shipments met DOT regulations in regards to load weights and correct placards for the transporting of HAZMAT. With approval of the branch manager discovered ways to reduce transportation cost by 10% while increasing the equipment utilization by 30%. Print pick slips and bills of lading for orders and organize by route. Contact LTL companies to schedule pick ups. Reduced common carrier cost by 15% by negotiating rates with carriers. Review and submit driver's logs. Communicate with fleet maintenance to ensure all equipment is operational.

Warehouse & Transportation Manager

A&D Trucking

Ruskin, FL 2/2006 - 6/2013

Managed all warehouse operations including shipping and receiving, inspection, invoice approval, quality control, inventory management, delivery and dispatch for company. Hired and managed staff in all areas described above, including scheduling for two shifts, performance evaluations and implementing of safety procedures. Managed six figured budget and all associated P&L. Reduced operational costs by 12% utilizing operational analytics. Managed all inbound and outbound logistical operations. Reconciled invoices against purchase orders to ensure accuracy, and input data into warehouse database. Reviewed all physical inventory counts throughout warehouse, and prepared daily variance reports for company executives.

Education and Training

Saint Leo University

East Bay High School



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