Customer Service Administrative Assistant

PAMELA BANKS

**** ******** ****, **, *******, VA 24017 **********@*****.*** 540-***-****

PROFESSIONAL SUMMARY

A tenacious goal-oriented HR professional with over 10 years of experience in administrative support, team building and conflict management. More than a decade in client focused customer service exhibiting a high work ethic, excellent listening skills, and outstanding communication skills. Proven record of exceeding production and quality goals while remaining goal- oriented and team minded. Highly intuitive in team building and conflict management, maintaining employee morale and improving professional rapport.

PROFESSIONAL SKILLS

Performance Management

Customer Service

Filing & Reporting

Conflict Management

Communication

Confidentiality

Organization

Multitasking

Organizational Development

Training and Development

Decision Making

Ethical

TECHNICAL SKILLS

Operating Systems and Networking: Windows XP, Avaya, GroupWise, Power Campus

Applications: Microsoft Office Suite, Microsoft Access, Accurately Type 65 wpm EDUCATION

Bachelor of Science in Business Administration 12/2016 Colorado Technical University Colorado Springs, CO

Concentration: Human Resource Management

GPA 3.57/4.0

WORK EXPERIENCE

Mattern & Craig, Inc. Roanoke, VA

Administrative Assistant 3/2013 – Present

• Deliver administrative support to the organization. Duties performed include formatting, proof reading and document preparation while providing professional and consistent.

• Quickly and accurately prepare bridge inspections, site visit reports and correspondence for company principals and officers delivering high quality, professional documents.

• Responsible for processing all correspondence, shipping and reports that leave the office in a professional and efficient manner ensuring accuracy.

Olsten Staffing Roanoke, VA

Administrative Assistant 11/2012 – 3/2013

• Track order inventories for accuracy and negotiate supply order pricing to provide a cost saving of over 7% annually to the organization's overhead budget.

• Greeted visitors, sorted and distributed mail, screened incoming phone calls and directed them to the correct contact person to prevent unnecessary distractions and interruptions throughout the day.

• Serve as Microsoft Office expert for Word, Outlook, and Excel applications assisting co-workers with questions and providing short cut and useful application information to simply processes. ADDITIONAL EXPERIENCE

5/2012 – 9/2012 Loan Document Specialist – Wells Fargo Banks Roanoke, VA LEADERSHIP EXPERIENCE

PTA President - Westside Elementary, Lucy Addison Middle, William Fleming High School 6/2010 – Present

Streamlined operations leading to an increase in efficiency while gaining over 22%, 46% and 75% respectively, in PTA/PTSA membership. Spearheaded campaign to raise more than $5,000.00 to purchase a marquee for school. Administrator – Inner City Athletic Association, Inc. 6/2010 – Present

Organize job fair and other events to increase community awareness and to raise funds for youth athletic and academic programming.

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