Solutions Provider
Resume:
Jacob T. Clark
Elkins Park, PA 19027
****.****.******@*****.***
Professional Experience
SEPTEMBER 2017 – PRESENT
Advanced Sports Inc, Philadelphia – Solutions Provider
Promptly addresses all warranty submissions and communicates solution options to dealers and end users.
Provides technical support to mechanics through email, over the phone, and in person.
Inspects bikes for warranty determinations and thoroughly documents all findings.
Works closely with sales team to provide solutions to customers that do not qualify for warranty coverage.
Assembles and services bikes of all levels in the large demo fleet including full suspension mountain bikes and electronic equipped road and triathlon bikes.
Maintains a complicated work flow balance that on a daily basis includes reviewing warranty claims, assembling new bikes, servicing bikes, monitoring inventory levels of warranty replacement parts, creating technical documents to help train staff and support dealers, and frequently communicating with dealers and consumers.
MARCH 2015 – SEPTEMBER 2017
Wash Cycle Laundry, Philadelphia - Cycling Route Manager
Manages client expectations through direct on-site contact with customer and off-site with Wash Cycle Laundry’s customer support team.
Uses knowledge of company’s product line and client needs to increase sales.
Visits prospective clients to introduce them to Wash Cycle Laundry and promote sales.
SEPTEMBER 2013 - MARCH 2015
Wash Cycle Laundry, Philadelphia - Market Leader of Logistics
Managed a team of five Cycling Team Leaders who in turn lead twenty Delivery Cyclists in the Philadelphia and Washington D.C. markets.
Developed training modules and manuals for all of Wash Cycle Laundry’s employees in conjunction with the Market Leader of Laundry.
Improved Cyclist’s on-time rate from less than 90 percent to greater than 95 percent by implementing routing software and tracking key metrics.
Spearheaded addition of dry cleaning services that now account for roughly 1/3 of consumer segment revenue.
JULY 2012 - SEPTEMBER 2013
Wash Cycle Laundry, Philadelphia - Cycling Team Leader
Lead a team of five Delivery Cyclists in the Philadelphia Center City market.
Oversaw the expansion into new processing plants in the market.
OCTOBER 2010 - JUNE 2012
Clark Bark, Philadelphia - Company Owner
Handled all aspects of the business including but not limited to direct operations, new client acquisition, bookkeeping, and scheduling.
Created company as a passion project and eventually grew it to be sole source of income.
NOVEMBER 2007 - JULY 2010
The Home Depot, Cheltenham - Sales Specialist - Appliances
Connected customers to the products best suited for their needs.
Assisted clients with warranty issues and technical support.
Facilitated delivery of products from various warehouse inventories direct to clients.
Sold multiple large scale orders to developers and builders in the Philadelphia area.
Education
AUGUST 2003 - FEBRUARY 2005
Indiana College of Pennsylvania, Indiana Pennsylvania - Credits towards Bachelor's of Psychology
Completed 75 credit hours towards Bachelor’s degree.
Skills
Familiarity with the Microsoft Office Suite.
Comprehensive knowledge of bicycle maintenance and service.
Strong knowledge of current and past bicycle and bicycle parts catalogs.
Highly motivated and able to lead in a team environment.
Adaptable and flexible with the ability to upskill rapidly.
Contact this candidate