Customer Service Data Entry
Resume:
RENEE PEDRO
Stockton, CA 95219
***********@*****.***
Qualifications: Over 20 years in the medical field, primarily first point of contact for patients. Also have a total of 5 years experience as a warehouse supervisor.
Experience:
Clerk III: Doctor’s Behavioral Health Center – Modesto, CA
01/2016 – 10/2018
Duties: Responsible for registration of outpatients and admissions of inpatients into our facility. Responsible for providing excellent service to patients, their families, physicians and staff.
Data entry current demographics
Check insurance availability
Answer high volume of telephone calls, directing and distributing messages.
Record patients personal valuables in safe and return them accordingly when patient discharges.
Breakdown every chart after discharged. Including, indexing and scanning chart in our Electronic Patient Record System.
Access Rep II: St. Joseph’s Imaging Center/Dignity Health – Stockton, CA
07/01/2001 – 08/01/2014
Duties: I was the first point of customer service contact for our patients. Registering patients by collecting and updating their demography including insurance information and checking patient’s eligibility. I scheduled and rescheduled patients for all appointments. Collected transaction payments if needed. Answered high volume of incoming phone calls. Prepared patients requests for reports and films to take to other facilities. Familiar with electronic practice management systems.
Excellent Interpersonal customer service
Medical terminology
Heavy telephone calls
Scheduling appointments
Register Patients
Print films and reports
Scan all documents with electronic system
Experience with checking insurance eligibility and obtaining authorization when needed
Confirm all patient’s appointments for following day along with informing patients of any preparations needed.
Front Receptionist: Central Valley Eye Medical Group – Stockton, CA
02/2001 – 07/2001
Duties included checking in patients for appointments. Collecting insurance information. Updating patents demographics. Preparing new patient files. Preparing patient charts. Confirming patient appointments and informing patients of any preparations needed for appointments.
Production Supervisor: D.R. Good Leasing “Thrifty Warehouse” – Tracy, CA
1993-1997
Duties included Interviewing, hiring, training, directing, rewarding and disciplining 60-man crew.
Ability to work with strict timeframe and deadlines.
Ability to organize and prioritize a variety of tasks and projects.
Entering inventory items into database.
Prepare work orders for processing; check-in items, scan items, box and ship out items.
Trained all safety team leaders.
REFERENCES AVAILABLE UPON REQUEST
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