Administrative Assistant Customer Service
Resume:
Tanesha M House
*******@*****.***
PROFESSIONAL SUMMARY:
Dedicated and focused Administrative Assistant with over 5 years of experience and over 10 years of customer service experience who excels at prioritizing, being organized, taking care of clients, customers and staff. Ability to complete multiple tasks simultaneously and following through to achieve project goals.Proficient in handling the many tasks associated with an office environment such a scheduling, expense reporting, supply management a numerous of related tasks: providing administrative support to executives, perform, data entry and back- up front desk support and customer service. Strong interpersonal skills. Experience in creating and maintaining databases in Access and Excel.Skilled in preparing correspondence, reviewing documents, distributing mail and maintaining databases. Committed to delivering high quality results with minimal supervision. 6500+ kph, 55+ wpm QUALIFICATIONS:
● Served as general administrative support to VP of Programs, Program Admin. and Program Directors.
● Efficiently operates personal computer to enter, edit and/or retrieve data and to produce reports and documentation.
● Properly routed agreements, grant proposal, contracts, employee reviews and other confidential documents through the signature process in timely fashion to meet all deadlines.
● Ordered office supplies and arranges for equipment maintenance.
● Proficient in Microsoft Word, Excel, Outlook, Access and PowerPoint; Google Chrome WORK EXPERIENCE:
Express Employment- St. Louis, MO 08/2018-present
Warehouse Associate
● Check, verify and fill customer invoices.
● Process, package and ship orders accurately.
● Used adequate knowledge of warehouse data system. Customer Direct- St. Louis, MO 09/2017- 08/2018
Customer Care Agent
● Assist diverse customers with a pleasant, patient, and friendly attitude.
● Efficiently handle of customer interactions according to client guidelines and requirements.
● Convert inquiries into reservations to achieve performance goals. Penmac Staffing - St. Louis, MO 09/2017-12/2017
Administrative Assistant
● Received, opened, and distributed incoming mail; prepare materials for mailing. Answered phones and directed calls to appropriate personnel.
● Opened and closed cases for vocational rehab. counselors.
● Received, opened, date stamped and distributed mail to appropriate staff. US Bank- Cincinnati, OH 01/2017- 06/2017
Government Lockbox/Data Entry Clerk
● Performed general clerical functions such as sort, route and distributes mail; types material from typed or handwritten copy; prepares correspondence, reports and other documents
● Verified, entered customer and account data by reviewing, correcting, deleting, or reentering data.
● Maintained customer confidence and protects operations by keeping information confidential. Amazon- Joliet, IL 05/2016- 01/2017
Warehouse Associate
● Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
● Sorted and placed materials or items on racks, shelves or in bins per organizational standards.
● Wore proper PPE personal protective equipment to follow safety guidelines.
● Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat.
Curvy Perfect Fashion Week 07/2015- 05/2016
Virtual Administrative Assistant
● Assisted with website development and social media platforms setup.
● Promoted client’s upcoming casting calls in five cities.
● Processed inquires via phone, chat, social media and email.
● Researched venues, arranged travel and accommodations for casting calls in multiple cities. TeleTech Inc. St. Louis, MO/ Park Forest, IL 10/2015-01/2016
@Home Customer Service Rep.
● Identified and assessed customer’s needs to achieve satisfaction on first contact.
● Managed large amount of calls during peak holiday season.
● Provided accurate, valid and complete information using the right methods and tools.
● Followed communication procedures, guidelines and policies.
● Ensured I took the extra mile to engage customers.
● Provided excellent customer service while address and resolve customer concerns to achieve first contact satisfaction.
Lutheran Family and Children’s Services of MO 09/2010-07/2015 Administrative Assistant
● Coordinated community events and fairs for staff.
● Updated and maintained agency marketing materials for staff use.
● Effectively communicated among senior staff, board members, program directors and administrative staff.
● Drafted department correspondence and communication as needed.
● Supported VP of Programs with treasury duties and annual dues for volunteer board.
● Coordinated annual program director’s retreat, assisted with coordination of other agency events as needed.
● Coordinated Old Newsboy Charity Event and Back to School Supply Drive, Season of Sharing Agency annual events.
Algonquin Nurses Home Healthcare Kirkwood, MO 9/2014-6/2015 Home Healthcare Aide
● Recorded patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
● Maintained a safe, secure, and healthy patient environment by following state and agency standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;
● Monitored patient condition by observing physical and mental condition, intake and output, and exercise.
● Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Provident Inc. St. Louis, MO 04/2010-09/2010
Administrative Assistant/Receptionist
● Promoted to agency employee from temp within 7 months.
● Maintained the front desk and reception area in a neat and organized fashion.
● Served as central point of contact for all outside vendors needing to gain access to the building.
● Processed and dispersed incoming mail to all office staff.
● Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
EDUCATION:
Diploma McCluer North High School Florissant, MO
ACCOMPLISHMENTS:
● Increased office organization by developing more efficient filing system for distribution and collection of client satisfaction surveys.
● Served on the move committee, assisted with planning and executing all aspects of a major office headquarters move. Co-chair of public open house for agency headquarters. Fall 2014
● Successfully planned and assisted with execution of opening new agency office location and public open house for office. Fall 2013
● Split Administrative Assistant duties for two LFCS departments which included Program Admin. and MoDCMP which was management agency for $5.2 M FEMA grant to provide disaster case management services to Missouri residents in 25 counties affected by the disasters of 2011(DR-1980); including the St. Louis Good Friday tornado, the Joplin tornado, the Bird’s Point Levee breach in Southeast Missouri and strong storms and flooding across much of Southcentral Missouri. Spring 2012- Summer 2013
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