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Crystal Phillips

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CRYSTAL

PHILLIPS

240-***-**** *******.*.*********@*****.*** linkedin.com/in/crystal-phillips PROFESSIONAL EXPERIENCE

HOME THERAPY OF AUSTIN, LLC

Territory Manager, Austin, TX (2018- Present)

Call points: Hospitals, Private physician offi ces (pulmonologist, allergist, respiratory therapist, allergist) Primary care and Specialist and Long term care facilities. Establish and strengthen relationships and build trust with providers responsible for securing home health for geriatric patients. Help transition patients being discharged from hospital to home health care services at home. Work closely with management team and clinicians. HOSPITAL PHARMACEUTICAL SALES PROFESSIONAL

An accomplished, award-winning, and talented professional with a comprehensive background in pharmaceutical sales to hospitals, clinics, healthcare providers, and pharmacist. Experience with hospital account management, working with Buy and Bill area of reimbursement and working with Group Purchasing Organizations. Training instruction and staff

development skills. Delivers exemplary customer service and client satisfaction, highlighted by client management abilities. Establishes, cultivates, and maintains signifi cant, key relationships. Expertise in account management and outstanding customer relationship skills. Ability to demonstrate resilience in a competitive and demanding marketplace. Proven track record of proactively diagnosing problems and presenting viable solutions in a concise, logical manner. Core Strengths:

Account Management - focused on target

accounts to achieve sales goals

Leadership - work ethic that produces results,

and a true desire to lead

Goal Oriented - utilized all available resources

to achieve sales goals

Integrity - able to accomplish the job with the

desired expectations

Trust and Value - under promise and over

deliver, provide information of importance

PROFESSIONAL EXPERIENCE

MERCK

Hospital Representative, Shreveport, LA

(2014 – 2018)

Managed 4 million-dollar chronic care franchise - Top producing highly motivated hospital representative. Wide range of experience with various therapy classes from

Respiratory, Antibiotics, CNS, Diabetes, Vaccines, Cardiovascular, Infectious

Disease, Dermatology

.

Specialist offi ces (Endocrinologist, Nephrologist, Internist, Nurses and Pharmacist), to drive superior patient outcomes

through quality initiatives Also responsible for resident education and formulary placement of core products.

Increased territory sales by 58

%

within the fi rst year.

Increased Merck’s presence of products on hospital formularies.

Understands and navigates complete customer and industry environments.

Coordinated and negotiated unique contracts to expand market share by positive increase in market share and drive revenue in institutions and retail prescriptions.

Planned targeted programs for healthcare providers, secured advocates to promote products through speaking opportunities.

Developed and implemented tactical plans in key customers segments.

Led and collaborated team integration with specialty and primary care representatives with an emphasis on return on investment.

Managed territory with daily/weekly pre-planned objectives for all targeted customers for product discussions.

Established and directed campaigns to gain favorable formulary status, over competitive products resulting in increased market share. Campaigns produced signifi cant contributions progressing Merck Human and the Medical Community.

Responsible for large academic medical centers, community hospitals, and military bases and

Achievements:

Ranked in the top 14

%

(#17) out of 121 representatives in 2016.

Ranked in top 11

%

(#14) out of 121 representatives in 2015.

Ranked in top 10

%

(#12) out of 121 representatives in 2014.

MERCK

Specialty Representative, Bowie, MD (2011 – 2014)

Respiratory, Diabetes

and

Cholesterol

products to increase Merck presence within the established geography.

*Focused on customer call points: Allergist, Pulmonologist Medicine and

Gynecologist.

* Planned programs targeting healthcare providers and secured KOL to promote products through speaking opportunities with an emphasis on return on investment.

* Mentored new representatives in the areas of product knowledge, sales and computer skills, business analysis and physician profi ling.

* Daily activities included building business rapport with offi ce staff and physicians, explained clinical data benefi t and managed care access information.

Achievements:

Promoted to Hospital Sales – 2014.

Served as change agent for Washington, D.C. District 2013. Earned MVP Award in 2012 and served as a respiratory trainer in 2012. MERCK

Pharmaceutical Sales Representative, Baltimore, MD (1991 – 2011) Merck/ Training

Sales, Customer Management, Product, Quality & Hospital Training

EDUCATION

Bachelor of Science in Business Administration, University of Nebraska at Omaha, Omaha, NE

Promoted

Allergist, Cardiologist

Nurses, Primary Care, Internal

Sold Antibiotics, Respiratory and OBGYN products.

Business Etiquette, Assertive Selling, Negotiate to Win, Mentor Trainer Train the Trainer

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Merck/Schering-Plough Professional Training

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