LATOYA COVINGTON

PROFESSIONAL OBJECTIVE: To secure a position in order to utilize my administrative, human resources, benefits and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal oriented environment.

PROFESSIONAL EXPERIENCE:

CITY OF LITTLE ROCK, BENEFITS ANALYST 08/21/2017-PRESENT

Manage all health, dental, vision, voluntary, pension, 457 plan, LTD benefits for over 2600 City of Little Rock active employees along with over 200 COBRA and Retiree participants.

Reviews and completes benefit plan enrollments and changes for plan providers including health, dental, vision, life, long-term disability, and pension.

Conducts new hire, mid-year and retirement employee benefits orientation and meetings

Data entry and database administration as well as collect and analyze data.

Created a simplified checklist for monitoring daily, monthly, semi-monthly and annual task/reports in Microsoft Excel, Outlook, and other database management systems.

Reconcile all benefits billing for Active, Retiree’s, and Dependents on the plan.

Managed inbound benefits inquiries relating to products and promotions, while quickly establishing relationships and rapport over the phone.

Manages STD/LTD programs and vendor relationships. Ensures that STD claims are coordinated with FMLA or general medical cases.

Provide administrative support to the Benefits Manager with the day-to-day processing of benefits plans to include deferred compensation, flexible spending account inquiries, retirement plan transactions, survivors' benefits and Qualified Domestic Relations Orders, processes life insurance and LTD claims for payment to claimants and beneficiaries; generates various narrative and statistical reports.

Ensures all benefits-related documents are completed in compliance with all applicable laws, guidelines, policies, and procedures.

Daily uses all Microsoft Office Suites; Word, Excel, Outlook, PowerPoint, Publisher daily.

AR STATE MILITARY DEPT., BENEFITS ANALYST 05/2016-08/2017

Managed all health, dental, vision, voluntary, retirement pension, LTD benefits including FMLA, Workers Compensation, Shared Leave, Active Duty Leave for over 600 Arkansas State Military Department active employees.

Restructured and reorganized the Benefits Department to comply with state and federal regulations.

State Military Department Chairperson for UnitedWay Campaign.

Created a simplified checklist for monitoring daily, monthly, semi-monthly and annual task/reports in Microsoft Excel, Outlook and other database management systems.

Managed inbound benefits inquiries relating to products and promotions, while quickly establishing relationships and rapport over the phone.

Coordinated the support for all leave of absence cases and workers’ compensation claims.

Developed, implemented, and analyzed employment benefits.

Presented benefits open enrollment meetings and retirement workshops.

Counseled retirement system members on available annuity options; explains procedures for purchasing or receiving retirement credit for previous services or reciprocal service.

Computed annuity benefits utilizing years of service and compensation factors.

Interpreted, assisted and processed ADA, FMLA, FLSA, Catastrophic Leave, Workers’ claims, Compensation Equal Pay Act, Title VII and related laws.

Authorized payroll deductions to make benefits payments and entered State Active Duty pay for military soldiers in AASIS/SAP.

Administered all aspects of leave and workers’ compensation programs as well as provided extensive case management.

Conducted/coordinated investigations into all reported FMLA and workers’ compensation claims.

Conducted Tier I investigations of alleged fraudulent activity of all leave cases and workers’ compensation claims. Works closely with the employee relations team to identify, research and resolve matters.

Developed standard and ad hoc reports, templates, dashboards, scorecards, and metrics.

Created communication materials and presentations to support analysis, implementation of programs, or for process updates.

Identified and participate in continuous improvement initiatives.

Daily uses all Microsoft Office Suites; Word, Excel, Outlook, PowerPoint, Publisher daily.

ASCENT CHS, TEACHER/ECDS & MHPP 09/2014-11/2015

Assumed the complete responsibility for the treatment room, including supervision of Classroom Technicians assigned to that room.

Investigated random inquiries regarding children home abuse allegations and peer physical and mental allegations when they arise.

Responsible for assessing the patients in the treatment room using the Arkansas Educational Benchmark Assessment (AEBA), ensuring that the daily lesson plan is carried out, and ensuring that the Individualized Educational Treatment Plan is implemented for each patient. Attending Ascent Leadership Academy 2015.

DF&A-EMPLOYEE BENEFITS DIVISION, 09/2012-09/2014

DATABASE SPECIALIST AND ELIGIBILITY SPECIALIST

Managed health insurance for Thousands State of Arkansas employees as well as thousands of Public School employees for the State of Arkansas.

Responsible for program monitoring and evaluation and coordinating benefits programs.

Processed insurance benefits, changes, COBRA, and retirement transactions notifies employees of insurance updates and open enrollment period, and answers employee benefits questions.

Assist in the calculation of monthly benefits for employees and retiring members and processes insurance applications, recurring deductions, termination notices, retirement and COBRA packets, and deferred and flexible spending transactions.

Determined insurance and retirement eligibility for benefits, calculates and prepares benefit estimates of final benefits, reviews member records, and prepares history adjustment and other documents as needed.

Reconciled insurance eligibility to applicable vendor and member reports, prepares reconciliation reports, and maintains and updates electronic records as necessary.

Investigated employee premiums and employer billing to reconcile records along with the ability to administer specialized programs or support specialized customers, such as school districts or state agencies.

Processed benefits, transaction management, data entry and database administration.

Managed inbound benefits inquiries relating to products and promotions, while quickly establishing relationships and rapport over the phone.

Research, analyze, and present data as assigned.

Daily uses all Microsoft Office Suites; Word, Excel, Outlook, PowerPoint, Publisher daily.

MILITARY DEPARTMENT- YOUTH CHALLENGE PROGRAM, 10/2007-09/2012

PROGRAM ADMINISTRATIVE SPECIALIST III

Admissions Coordinator duties as well as administration duties.

Manage records for candidates and organization employees.

Reconcile Meal payments.

Presented the program attributes to candidates and to the public

Supervised student activities when considered necessary.

Investigated candidate documentation.

Entered data into database programs such as DMARS/BMARS and CAIRS regarding academics, applicants, active candidates, post candidacy.

Assisted in identifying problem areas and provided solutions.

Provided detailed analysis of the program requirements and services to agency personnel and to the public.

Planned, organized, and scheduled program/project data and prepares reports with findings and recommendations.

Conducted research studies, statistics, and analyze data. Provide technical assistance in conducting data that monitors the activity. Execute and Assist audit assignments in accordance with the Standard Operational Procedures.

CUSTOM DIRECT CHECKS LLC, CUSTOMER SERVICE AGENT 09/2006-01/2007

Provided top-notch collections support within an outbound call center. Handle account queues ranging from 60 to 100 orders regarding checks and accessories.

Managed inbound sales inquiries relating to products and promotions, while quickly establishing relationships and rapport over the phone.

Provided knowledgeable response to customer questions regarding products, order placement, shipping, and handling.

EDUCATION, CERTIFICATES & TRAINING

08/2016-12/2018, Webster University, Master of Arts in Human Resource Management.

2002-2007, Philander Smith College, Little Rock, AR

Bachelor of Arts in Educational Administration

Graduated Cum Laude with Distinction in Field

NOTARY PUBLIC: 08/20/2018-08/20/2028

Certificates:

Project Management Simplified,

Updated: 03/2018 • Completed: 11/2017

Certificate No: C052ED118EF449FC8C9A77A71D195D98

Teamwork Foundations,

Updated: 05/2018 • Completed: 11/2017

Certificate No: 4540F180F30F487182D9B3DBE88C696B

Human Resources Foundations,

Updated: 04/2018 • Completed: 08/2017

Certificate No: 90410BC5E40D45CF8123CA70BA1EC19C

B2B Marketing Foundations,

Updated: 10/2017 • Completed: 11/2017

Certificate No: 15C1CEB577424326B0EC13CDF214CA0

Specialized Training:

Discipline and Grievance Handling Training, August 16, 2016

Time Recording (Payroll)Training, June 21, 2016

Professional training ADA, FMLA, FLSA, Equal Pay Act, Title VII as a state employee training

HRkansas for Supervisors, June 9, 2016

AASIS/SAP Reporting Basics, June 2, 2016

AASIS/SAP Navigation Basics, June 1, 2016

Registered Pharmaceutical Technician, 03/2016

Mental Health Paraprofessional 2014-2015

Interpersonal Communication, February 5, 2014

Mastering the Change Curve, February 13, 2014

Joint Operations Center Training Course (JOTC) February 5, 2017

CAC Card Training February 21, 2017

Hiring Talent, April 19, 2017

HR Forum 2017

MENTAL HEALTH PARAPROFESSIONAL (MHPP), Obtained: 2014-2015

4912 Gum Springs Road,

Little Rock, AR 72209, ac75kj@r.postjobfree.com 501-***-****

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