Customer Service Administrative Assistant

LIDIIA HLADUN

Phone: 587-***-**** Email: ********@*****.*** Calgary, Alberta T2Z 0L3 View LinkedIn profile

Administrative Assistant Office Manager Bookkeeper

PERFORMANCE PROFILE

Detail-focused, highly ethical business support professional with experience in managing high volumes of work and meeting rigid deadlines with a very minimal to zero supervision. Able to pinpoint discrepancies and errors to prevent cost expenditures. Willing to accept responsibilities beyond immediate job duties and take on special projects at management request. The highest level of integrity, honesty, and confidentiality.

Personable with innate relationship-building qualities.

Adept at dealing with ambiguous situations using diplomacy and tact.

Ability to produce results in a fast-paced environment with critical deadlines.

Skilled at streamlining business processes and procedures.

Ability to plan and coordinate of on/off-site meetings, schedules/calendars, conference calls and manage travel.

Work well independently as well as collaboratively in a team environment.

CORE STRENGTHS

Full-Cycle Accounting Accounts Payable Internal Controls

Bank Reconciliations Customer Service Calendar Management

Client Relations Teamwork and Collaboration Communication Skills

Planning and Organizing Research and Analysis Problem Solving

PROFESSIONAL EXPERIENCE

Accounting Assistant, Chew Chew Pediatric Dentistry 2018 – Present

Tax Preparer Volunteer, Pro Tax Block Canada, Calgary, Canada 2018 - 2018

Advise clients in the tax preparation process and prepare and file tax documents.Take incoming calls from clients to answer tax questions and set up tax preparation appointments. Ensure the confidentiality of each client by following all company procedures regarding information handling.

Business Partner & Accountant, Small business in the agriculture industry, Ukraine 2006 - 2009

Fully supported business/office operations in the scope of producing correspondence, coordinating calendars/meetings, procuring all the materials and supplies, generating contracts, making sales calls and managing customer service. In charge of all accounting matters - developed, maintained, and analyzed the budget, preparing periodic reports that compared budgeted costs to actual costs. Prepared monthly financial statements and balance sheet, established tables of accounts and assigned entries to proper accounts, reconciled bank and merchant accounts.

Balanced a new budget with regular cost savings of averaging 10% every year.

Improved staff productivity by establishing incentives for reaching goals.

During a difficult financial period, I was able to satisfactorily negotiate repayment schedules with few our clients.

Developed a mutually beneficial payment plan and barter program. From this experience, I learned the importance of developing and maintaining good relationships with clients.

EDUCATION

Bachelor’s Degree in Accounting, Cherkasy State Technological University 2006

Associate Degree in Accounting, Cherkasy State Business College 2001

Actively engaged in student life; Member of Accounting Society, Business Administration Group Computer Science Society Psychology Club and Various Sports Clubs.

Proficient in the use of QuickBooks and MS Office: Word, Excel, Access

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