Customer Service Administrative Assistant/bookkeeper/biller

CINDY HEPLER

*** ***** **** 724-***-****

Greensburg, Pa 15601 ************@*******.***

OBJECTIVE Obtain a position as an Administrative Assistant/Accounts Payable/Receivable/Management in which my organizational abilities can be fully utilized for company growth. SKILLS

*Microsoft word-Excel, Internet *Quickbooks/Foundation/ADP *Accounts Payable/Receivable/Biller

*Ability to prioritize *Organizational skills *Quick learning skills

*Excellent Customer Service skills *Problem solving skills *Strong communication skills

*Dependable/Reliable *Office/HR Administration *Accuracy/Attention to detail

*Analytical Skills *Negotiating/Sales Skills *Tolerant to stressed situations

*Leadership/Management skills *Self Starter/Team player *Adapt to difficult situations FUNCTIONAL SKILLS

Invoicing/Billing/Spreadsheet development/Data Entry/Annual-Monthly Budget/Wages-Payroll/Filing/Faxing Working with Vendors/Monitoring Payments/Fast accurate keyboard skills/Sales Statements/MSA’s/Notary/ Postage Meter/Emailing/Awards in highest achievements in job well done in Sales/Customer Service Communication/Management skills. Assistant manager for restaurant chain for 3 years, and Customer Service call center for cable company for 4yrs.

EDUCATION: Yough Sr. High/Diploma/Business Courses EXPERIENCE

Cars Protection Plus-May 2015 to Sept 2018

Job Title-Customer Service Rep/Cancellations Dept

Job Description-Handle incoming calls from customers, lenders, and car dealers. Assisted in cancellation procedures, refund information and refund quotes. Customer services calls on claim procedures, components covered on service contracts and updated and corrected customer information. Processed CC payments from a group of customers daily in first data program. Ach payments as a deposit through Key bank and First Niagra bank. Marked accounts accordingly in system due to CC denial and sent letters to customers to inform them. Processed refunds from cancellation forms and transfer requests through system for dealers, lenders, and customers. Mailed out checks and sent letters accordingly also refund rejection letters. Assisted in contacting dealers when payments were short on contracts and processed the payments. Used check machine and notated deposits to equal daily, Assisted in various projects and trained employees to learn cancellations dept Castelli Development Corp, LLC-Castelli Oil & Gas-Oct 2012 to Sept 2014 Job Title-Accounts Payable/Accounts Receivable/Billing/Payroll/Notary Job Description-Processed all billing and invoices for various companies for hauling. Accounts payable and receivable through Quickbooks, Foundation, and ADP. Multi-task with excellent communication for the responsibility to perform Bookkeeping and Accounting such as Accounts payable/receivable, Payroll, and Collections. Maintained database for equipment inventory and insurance for the equipment. Assisted in reviewing all processing of all vendors, invoices relating to equipment, purchases and equipment repairs and their operations. Create forecast spreadsheets or future evaluating, management, profit and losses or individual job sites. PIFF-Premier Institute of Financial Freedom-April 2002 to June 2012 Job Title-Account Manager/Negotiator

Job Description-Handled large volume of clients that have enrolled in a Debt Settlement Program. Used my solid communication skills with our clients and creditors and reached company goals by resolving clients financial problems by using professional attitude and paying close to detail working with team members and proper follow up. Resolved client’s issues and achieved company goals. Trained new employees.