Manager Training

Bill Jaynes ****.******@**.*** • 404-***-**** • Atlanta, GA

PROFESSIONAL EXPERIENCE

ORACLE 2008 – 2018

Senior Principal Instructor

Managed the Oracle Learning Management & Training of PeopleSoft PeopleTools, SQL and PL/SQL in classroom and virtual settings

Fostered continuous personal and professional growth of clients and led the full life cycle of the customer event, including instruction, environment and setup

Produced quality deliverables – often with minimal preparation time – on a project including assessments, communication, curriculum development and elearning

Identified weak areas and methods for improvement in methodology, processes, training materials and implementation

Served as Lead Instructor for PeopleSoft Workflow, PeopleTools I, Portal Technologies & Interaction Hub and Portal

Advanced Topics

Repaired siloed relationship between Oracle and Oracle University to unify contracts, reduce duplication and encourage a collaborative culture between the Atlanta Facility and OU

Assisted in scoping training assignments and the Education Center Administration

Presented at Annual PeopleSoft User Conferences

Achieved PeopleTools 8 Application Development Certified Expert

CRAMER SYSTEMS/AMDOCS, Atlanta, GA, Senior Instructor 2006 – 2008

Led global training for telecommunications providers and other clients on Operational Support Systems

Traveled 75% to meet the clients on-site to deliver Resource Manager and Configuration Manager courses

Significantly reduced costs through the securing of a new global printing vendor

ORACLE 1997 – 2006

Senior Principal Instructor

Managed the Oracle Learning Management & Training of PeopleSoft PeopleTools, SQL and PL/SQL in classroom and virtual settings

Fostered continuous personal and professional growth of clients and led the full life cycle of the customer event, including instruction, environment and setup

Produced quality deliverables – often with minimal preparation time – on a project including assessments, communication, curriculum development and elearning

Identified weak areas and methods for improvement in methodology, processes, training materials and implementation

Served as Lead Instructor for PeopleSoft Workflow, PeopleTools I, Portal Technologies & Interaction Hub and Portal

Advanced Topics

Repaired siloed relationship between Oracle and Oracle University to unify contracts, reduce duplication and encourage a collaborative culture between the Atlanta Facility and OU

Assisted in scoping training assignments and the Education Center Administration

Presented at Annual PeopleSoft User Conferences

Achieved PeopleTools 8 Application Development Certified Expert

ADDITIONAL TRAINER AND EDUCATOR EXPERIENCE

AUTOMATIC DATA PROCESSING, Atlanta, GA, Senior Education Specialist 1995 – 1997

BROCK CONTROL SYSTEMS, Atlanta, GA, Technical Instructor 1994 – 1995

EDG, Atlanta, GA, Training Specialist 1993 – 1994

OLIN CHEMICALS, Education Consultant 1992 – 1993

EDUCATION AND CERTIFICATION

DEVRY INSTITUTE OF TECHNOLOGY, Atlanta, GA

Bachelor of Science in Computer Information Systems, with Honors

SKILLS

PeopleTools 8 Application Developer Certified Expert ISO 9000 Certification Training SQL PL/SQL

Trainer for PeopleSoft PeopleTools Versions: 4.0, 5.25, 7.5, 8.0, 8.4, 8.44, 8.46, 8.48, 8.50, 8.52, 8.53, 8.54, 8.55

Fortune 500 turnkey training solutions

COMMUNITY

ST. MARK UNITED METHODIST CHURCH, Atlanta, GA, Member, Volunteer

Manage church-based events surrounding Atlanta Pride including celebration dinner, Peachtree Street BBQ/water stop/cheering station for the city-wide parade and other community-wide logistics and volunteers.

IT Education (31 years) Logistics & Administration Project Management

Program Development Relationship – Building Collaborative Solutions

Events & Seminars Onboarding & Continuing Ed Customer/Client Service & Sales

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