GERALD MARK HICKOX

781-***-****

ac75iu@r.postjobfree.com

Knowledgeable Computer Operator, reliable, collaborative, productive, and flexible, with a long history of willingly working off-shift, seeks a challenging career continuation where past achievements and broad experience with multiple systems and applications will most fully contribute to growth, operational effectiveness and the meeting of organizational objectives

• Long history working with different Job Schedulers and Server monitors including Softstart, Control-M, UC4, Security, Perl, CA, with AutoMate/OpenView and EDI

• Recognized by Management for excellence, citing: “excellent record… initiative…strong rapport…able to solve many problems independently…an excellent communicator…extremely proactive…ability to multitask well… ability to learn and perfect…sense of urgency…timely and accurate…allowed us to provide better services…always willing to do whatever it takes…commitment…goes above and beyond…a wonderful team player…absolutely great!”

EXPERIENCE

2018 to 2018 LL Bean, Freeport Maine:

Computer Operator, (third shift) (long-term contract position)

IBM Mainframe environment, TSO, CICS, JCL

__ IBM Midrange A/S 400

__ Accurately run and complete all production and test schedules while resolving all related problems including all system issues

Provide help desk support using ServiceNow

Using Windows10, Unix, extensive use of Control M scheduler for productions and test jobs

__ Resolve and escalate all user, vendor or support issues

2017 to 2017 MEMIC, Portland, Maine:

IT Systems Operator, ( second shift) ( 60 day situation)

IBM Midrange environment, A/S 400, Compleo, Backups, Report Distribution

Provide help desk support using ServiceNow

Complete all tasks, production jobs, backup schedules and all system issues

Large amount of pages printed nightly as needed for a large insurance company

Resolve and escalate all user, vendor or support issues

2017 to 2017 The Andover Companies, Andover, Massachusetts:

Computer Operator, ( second shift) (short-term contract position) (part-time )

IBM Mainframe environment, TSO,JCL, CICS

Accurately run and complete all production and backup schedules while resolving all related problems including all system issues

Being responsible for high levels of precise printing with multiple thousands of

pages printed nightly

Resolve and escalate all user, vendor or support issues

2016 to 2017 Massachusetts Bay Transportation Authority, Boston, Massachusetts:

Computer Operator, ( third shift) (short-term contract position) (fill In situation) IBM Mainframe environment,Tivoli,TSO,JCL, CICS

Resolve, Communicate and escalate all user, vendor or support issues

Accurately run and complete all production and backup schedules while resolving all related problems

Provide help desk support using ServiceNow

Monitor all systems and alarms taking immediate and emergency action, escalating issues to management where applicable

2014 to 2016 MULTIPLAN, Waltham, Massachusetts:

Systems Operator (third shift) (long-term contract position) (part-time)

Provide operational support for a 24/7 datacenter

Monitor identify and support resolution of hardware/software problems, using Open View, Solar Winds and Automate

Provide help desk support using ServiceNow

Accurately run and complete all production and backup schedules while resolving all related problems

2014 to 2016 ANTHEM, Andover, Massachusetts:

Computer Operator II (second shift) (part-time)

Utilize UNIX, MATRIX, PERL and EDI

Accurately run and complete all production and backup schedules while resolving all related problems

Wrote instructional manual for Company’s computer operators

Cited with two Manager’s Choice Awards

2009 to 2013 EMD MILLIPORE, Billerica, Massachusetts:

Computer Operator III, (third shift) (long-term contract position)

Resolved, Communicated and escalated all user, vendor or support issues

Accurately ran and completed all production and backup schedules while resolving all related problems

Monitored all systems and alarms taking immediate and emergency action, escalating issues to management where applicable

Utilized HP as a service manager

Provide help desk support using Heat and ServiceNow

2005 to 2008 W.R. GRACE, Cambridge, Massachusetts:

Senior Computer Operator (long-term contract position)

Oversaw overall performance of Company’s computer system (mainframe, peripherals and PC-based systems)

Managed operations in absence of Manager

Responsible for:

• LTO tape libraries • system monitoring

• user requests • direct support to users / Co. personnel

• equipment serviceability • emergency response

• setting up of vital, month-end jobs (reports, summaries & documents)

1988 to 2004 TAC/WORLDWIDE, Dedham, Massachusetts:

Senior Computer Operator for major supplier of temporary and contract, professional manpower (88 offices, nationwide)

IBM Mainframe environment, TSO, CICS, MVS, JCL, Tape Library

Resolve, Communicate and escalate all user, vendor or support issues

Monitor all systems and alarms taking immediate and emergency action

Trained and supervised staff personnel

Acted as Company’s PC Payroll Coordinator, supporting 88 offices

Responsible for critical, payroll-intensive computer functions, including:

• processing, balancing & distribution of reports & data without interruption

• ensuring of interruption-free service to field office payroll processing

• identification and implementation of system improvements

• inventory management • equipment serviceability

• accuracy of system information • general operation of computer system

Managed responsibilities of Operations Supervisor in his/her absence

Instrumental in successful conversion meeting deadline

Promoted to Supervisory/Senior position based on excellence of service

EDUCATION DANIEL WEBSTER COLLEGE / MASS BAY COMMUNITY COLLEGE:

Certificate in Business Management

Contact this candidate