MINH DUONG

SUMMARY

Results driven and client focused professional with 10+ years of Information Technology experience specializing in Agile, Software Delivery Life Cycle, service validation and testing, systems support and project assignments. Experience supporting various businesses in high volume and fast paced technology environments. Seeking new opportunities for continued career growth.

KEY SKILLS

•ALM Client & Site Admin

•HP Sprinter

•ITSM Remedy

•MS App-V

•MS Active Directory

•MS Infopath

•MS Office 2003/2007/2010

•VM Ware

•Sharepoint

•SDLC

•Jira

•VB Scripting

•CA Software Delivery

•Project Management

•IBM Bigfix/TEM

CAREER HISTORY

Bank of America, New York, NY

Software QA 2011 - 2018

Lead Tester for proprietary application and web-based applications.

oManaged Portal UI testing for Application Hosting (AppHost), Software Delivery Information (SDInfo), ARWT, and BART

oManaged local and off-shore testing team

oCreated and maintained baseline test scripts and test plans

oPerformed QA and UI (user interface) testing

oIdentified, isolate and track defects throughout testing

oAnalyzed test results and identify areas of improvement

oLead post release reviews with testers

Lead Administrator of HP Application Lifecycle Management 12.X serving 100+ Global technology users. Experience in Server Environment Design, Implementation Administration, Upgrade and Operations.

oCustomized and configured ALM projects per client requirements

oDesigned and developed workflows and configurations

oCustomized dashboard and reporting modules

oDeveloped standards and communicated best practices to users, technology and business managers

oManaged roles and permissions for 100+ ALM users

oResearched and collaborated with HP support to resolve application errors

oExecuted SQL query daily to produce user logon report for entitlement auditing

Merrill Lynch, New York, NY

User Acceptance Testing Coordinator 2008 - 2011

Tested Equity software and coordinated with Equity user group for signoff on trading and non-trading systems.

Provided sign-off for testing MS patches against Merrill Lynch builds and critical applications.

Published, managed, and permissioned settings for Microsoft Softgrid applications for testing.

Created Defects in Quality Center and assist systems support and developers with troubleshooting app errors.

Release & Deployment Coordinator 2007 - 2008

Coordinated software deployments for environment of over 15,000 trading and non-trading machines.

Hosted a weekly call with Application owners, Developers, UAT team, Systems Support and LOB support to discuss applications targeted for deployment.

Managed tracking of all scheduled deployments.

Worked closely with systems support to remedy post deployment failures.

IBM, New York, NY

Tech Support Lead for Investment Bankers (IBK) 2006 - 2007

Managed a team of 15 Systems Analysts in a 24/7, 3 shift coverage to support 1,300 clients.

Trained SA’s to support mobile environment, troubleshoot remote office connections, and commonly used applications (Pitchbook, Factset) for IBK Managing Directors & Analyst/Associates.

Managed and executed weekly application deployments & updates to over 1000 pc’s.

Primary liaison between IBM and Merrill Operations Managers for service & technical escalations.

Managed off hour SA support for client pc relocations (moves and restacks).

Merrill Lynch/IBM, New York, NY

Senior Systems Administrator 2000 - 2006

Supported Merrill Lynch Prime Broker group, offsite American Stock Exchange site, IBK/Equity Developers group, the Office of General Counsel (OGC) and HR group totaling 1,100 clients.

Supported wireless access for laptops and desktops using Leap/Peap authentication. Troubleshoot Cisco Aironet access point devices.

Performed daily installations of NT, 2000, XP using MPE, UI, and Ghost as the installation source.

Deployed new blackberry devices for Technology and Business users.

INDUSTRY CERTIFICATIONS

Certified Associate in Software Testing (CAST), 2018

Application Lifecycle Management 12.x Site and Project Administration Course Study Certified, 2015

EDUCATION

NYU Tandon School of Engineering, Brooklyn, NY

Bachelor of Science in Mechanical Engineering

385 Grand Street

New York, NY

646-***-****

ac75iq@r.postjobfree.com

www.linkedin.com/in/minhduong1

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