Jennifer M. Grosick

*** *********** **.

Valparaiso, IN 46385

ac75i2@r.postjobfree.com

219-***-****

EDUCATION

BS- Business Administration/ Marketing University of Maine, Orono, ME 1993

WORK EXPERIENCE

December 2016 - December 2017 Art Van Furniture Merrillville, IN

Home Furnishings Consultant

•Provided exceptional customer service by actively engaging with clients and relaying product information.

•Resolved customer inquiries and complaints.

•Helped drive sales goals and achieve monthly quotas.

September 2013 - September 2016 Multiple Denver Property Companies:

Aimco; Real Estate Personnel; and Team Asset Management Denver, CO

Multi-Site Leasing Consultant

•Followed up on inquiries and prospective residents.

•Combined sales and marketing skills to build relationships with potential clients.

•Verified applications and prepared leasing agreements.

•Coordinated move-ins and move-outs.

March 2010 - July 2013 Nordstrom Denver, CO

Sales Associate/ Assistant Manager- Women’s Apparel

• Completion of Management Training for Future Leaders of Nordstrom.

• Building and maintaining relationships by following up with customers.

• Consistent in exceeding sales goals.

• Responsible for merchandising and training new associates.

August 2009 - March 2010 Nordstrom Rack Lone Tree, CO

Customer Service Representative

• Exceeded customers’ expectations with efficient service.

• Top opener of Nordstrom credit accounts.

• Effectively coordinated efforts with other departments.

• Prioritized multiple tasks in a fast-paced environment.

June 2008 - February 2009 Charles Schwab and Juniper Networks Denver, CO

Inside Sales Account Manager (temporary role)

• Thorough knowledge in the provision of sales techniques and account management.

• Exceeded sales quotas consistently.

March 1995 - July 2007 United Air Lines Denver, CO

Flight Attendant

• Assessed and resolved passengers’ objections, concerns, and questions in a timely and professional manner.

• Demonstrated effectiveness in assigning and coordinating duties to up to 18 crewmembers in order to achieve goals and results.

• Possessed confidence in verbal instruction and demonstration skills on airline policies and safety procedures to an entire flight up to 374 passengers.

• Dependability, flexibility, intuition, and dedication were crucial due to a dynamic, diverse, and high-stress environment.

July 1993 - March 1995 Atlantic Coast Airlines Dulles, VA

Flight Attendant

• Worked independently to provide service while ensuring safety on a turbo-prop.

• Displayed strong time-management skills due to the short duration of the flights.

• Intuitive to the needs of up to 50 passengers and was able to address their concerns in a professional manner.

OTHER CERTIFICATIONS/ SKILLS

•Microsoft Office Applications

•CRM and Salesforce.com

• Apollo

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