RAYMOND PATTERSON
**** **** ******, ***. ** • Bronx, New York 10469
646-***-**** • *.************@*****.***
EDUCATION:
**/**** *** **** **** College of Technology/CUNY, Brooklyn, NY
Bachelor of Technology in Computer Systems
Associate in Applied Science in Computer Information Systems
Concentration: Networking and Security
08/2013 TCI College of Technology, New York, NY
Associate in Applied Science in Networking Technology
Concentration: Networking Technology and Security
Relevant Courses
MS Windows Server Environment, MS Windows Networking Infrastructure,
Supporting MS XP Professional, Networking Fundamentals, Designing Security for MS Windows Network, Internetworking with Cisco Routers
TECHNICAL
SKILLS:
Hardware
PC, Hard Drive, RAM chips-memory modules (temporary storage), CPU (Central Processing Unit), works with chipset, Motherboard, memory and other components
Software
Microsoft Word, PowerPoint, Excel and VMware, Metasploit, Nmap and Zenmap
Operating Systems
Windows 7/ 8/10, Mac OS, Windows Server 2003/2008 R2, Linux
Networking
Security: Kali Linux, Application of DNS, DHCP and Active Directory services on Windows Server 2003 and 2008, setting up VPN for Windows 2008 server with connecting client. Configuring Cisco Routers IP addresses on all interfaces
EXPERIENCE:
08/2015 – 02/2018 Crotona International High School, I.S. 313 School of Leadership Development,
Bronx Early College Academy (BECA)
DOE Computer Technology Specialist
Configure wireless devices to access DOE network; add printers to school network.
Troubleshoot Mac OS X and Windows hardware and software problems; install software.
Networking Administrator in school for Chrome Books; create school domain emails.
Provide technical support for 500+ users and ensure maintenance of windows workstations.
Creating Ghost images of Mac and Windows computers prior to upgrades.
Provide support for use of Smart Board and installation of Smart Notebook.
Install Lenovo LanSchool Management software on to give network support for teachers.
Configure LanSchool software to enable collaboration and monitoring of students by teachers.
Set up technical requirements on computers and install Certiport exam software for testing.
12/2012 – 7/2015 Split Rock Rehabilitation and Health Care Center, Bronx, NY
Switchboard Operator
Answer, Transfer and Direct incoming calls, Administrative Logins
Responsible for safeguarding/maintaining appropriate entries and exits of Residents
04/2011- 08/2011 Jay Shapiro Computers, New York, NY
IT Intern
Troubleshoot home and office computers in networking environment
Diagnosed hardware problems and Optimized computers