Manager Quality

Charles J. Travis

** ***** **** ****** **********, IL 61531

309-***-**** *****************@*****.***

A highly motivated, experienced Quality professional with skills in

consulting, auditing, training, project management and business leadership development.

Summary of Qualifications

Over 40 years of experience in manufacturing and quality. Extensive experience with service and manufacturing businesses and various Quality Management Systems including; ISO 9001, QS 9000, TS 16949, ISO/IEC 17025, AS 9100, ISO 13485,ISO 14001 and BS OHSAS 18001. Established record of accomplishments for managing teams within organizations to complete projects on time and within budget. Able to manage multiple projects from conception to completion. Effective team builder and trainer with strong leadership qualities. Ability to relate to people at any level of business and management. Excellent communication skills, both written and oral. Innovative and effective problem solver. Highly organized with attention to details.

Accomplishments

Prepared, trained and successfully registered two facilities to ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2008 becoming the first business unit globally to be registered to all three standards.

Started own consulting firm specializing in management systems and process improvements.

Served as senior consultant with independent consulting firm, successfully preparing multiple manufacturing and service organizations to meet international quality standards requirements.

Effectively maintained the Quality Management System of several contract customers for Quality Systems Enhancement.

Prepared two day ISO 9001:2000 Transition Training course for third party auditors approved by RAB.

Prepared multiple Power Point presentations that were presented at National Quality Conferences pertaining to Corrective/Preventive actions, TL 9000, ISO 9000, and ISO Transition.

Developed Power Point presentation that was presented nationally in conjunction with Deloitte and Touche Registrars.

Developed computerized system to manage inspection-planning documents for Illinois Machine and Tools Works.

Effectively managed quality department budget for IMT, saving an average of $62,000 per year.

Developed internal software programs to facilitate and support APQP/Control Plan methodology.

Implemented state of the art gage tracking system to manage measurement system of over 4,000 monitoring and measuring devices.

Developed database and managed Internal Audit system utilizing 10 plus auditors.

Developed database and managed Corrective/Preventive Action system.

Developed and managed system for tracking customer complaints and returns.

Developed software program to manage and monitor supplier/sub-contractor performance.

Developed lesson plans and trained company employees on various aspects of the quality system and other quality requirements. (i.e. PPAP, FMEA, NJSU, etc.)

Facilitated FMEA process by forming and training teams to perform FMEA's on part families.

Professional Experience

SRI Registrar 2018 - Present

Contract Management Systems Auditor

Perform ISO third party Management System audits for SRI clients on a contract basis.

Comply with all SRI policies, procedures and reporting.

FLSmidth – USA 2013 - 2018

Hired as Quality Manager

Managed a staff of six Inspectors and one Quality Technician.

Worked with corporate facility in Salt Lake City towards global ISO registration.

Relocated to Charleston WV to become East Coast Regional Manager of QHSE.

Prepared, trained and successfully registered two facilities to ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2008 becoming the first business unit globally to be registered to all three standards.

Worked with North American facility headquarters in Salt Lake City, UT and Bethlehem, PA to achieve registration to ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2008.

Miller Welding and Iron Works/BTD 2010 - 2013

Hired as Quality Manager

Managed a staff of eight Quality Technicians and one Quality Engineer.

Developed Process Flow Diagrams and detailed Process Failure Mode and Effects Analysis for mission critical product.

Implemented Statistical Data collection software.

Performed Process Capability Studies and developed action plans to reduce variation.

Worked closely with Customers and Suppliers on New Product Launch initiatives.

Assumed responsibilities for the ISO Quality Management System after corporate restructuring.

Worked with Department Managers in developing and improving internal processes and procedures.

Illinois Machine and Tool Works 2005 - 2009

Hired as Quality Engineer. Shortly promoted to Process Control Manager.

Facilitated New Product Launch process.

Updated and developed new database for corrective action process.

Worked with Department Managers to create balanced scorecards based on corporate strategic objectives.

Delta Business Management Systems, Inc. 2003 – 2005

President and primary principle of small independent consulting firm. Responsible for all aspects of company operations from quote to cash. Specializing in the training, development and implementation of Quality Management Systems as well as process improvements through recognized disciplines such as Lean Enterprise, Six Sigma and Strategic Planning.

Quality Systems Enhancement 2000 – 2003

Senior consultant responsible for development, preparation and training of organizations for registration to internationally and nationally recognized Quality Management System requirements.

Successfully prepared, consulted and trained over 20 companies in diverse industries such as automotive, aerospace, medical devices, packaging, executive placement, fulfillment and distribution to achieve third party Quality Management System registration.

Developed processes, procedures, work instructions and other documentation for customers.

Performed assessments of customer Quality Management Systems to ensure compliance to requirements.

Provided ongoing training in specific quality disciplines to customers.

Performed contract internal audits for customers to maintain registration.

Contributed to corporate web site design, including newsletters.

Illinois Machine and Tool Works 1994 - 2000

Hired as quality technician and quickly promoted to Quality Manager to prepare company for QS 9000 registration.

Worked with shop employees to resolve processing issues.

Developed detailed inspection plans.

Inspected complex product using CMM and various surface plate techniques.

Developed computerized system to manage inspection-planning documents.

Promoted to Quality Manager and managed a staff of six employees.

Successfully lead company through QS 9000 achieving registration in March of 1996.

Effectively managed quality system and retained registration for 3 1/2 years while reducing overall customer quality levels from 2.0% to .5% of dollars rejected.

Successfully lead company through customer certification programs. (John Deere, Caterpillar)

Facilitated and implemented SPC program by utilizing zero based PRE-Control charts for short run, part family applications.

Traveled frequently to customer facilities working with supplier management personnel to achieve resolution and instill satisfaction toward quality performance.

Performed as project manager for various long term and short team projects as mandated by the President of the company and its customers.

Education/Training

Certificate: Exemplar Global Approved Lead Auditor, (Certificate No: 889****-******)

ISO 9001:2015, BSI.

Certificate: Certified Manager of Quality and Organization Excellence, ASQ

Certificate: Servant Leadership, Professional Development Institute.

Certificate: Assessors of Quality Systems (Serial No: 0444) IRCA, Vanguard Training,

Atlanta, GA

Certificate: ISO/IEC 17025 Lead Auditor, L-A-B

Certificate: Lead Auditor, 2Pcp, AIAG

Certificate: Understanding and Implementing the QS-9000 Requirement Third Edition,

Plexus Corporation, Detroit, MI

Certificate: Advanced Product Quality Planning (APQP), Eastern Michigan University,

Detroit, MI

Certificate: Getting Started in TQM, Illinois Central College, Peoria, IL

Certificate: TQM, The Philosophy, Illinois Central College, Peoria, IL

Certificate: TQM, The Gurus, Illinois Central College, Peoria, IL

Certificate: TQM, Teams, Illinois Central College, Peoria, IL

Certificate: Problem Solving and CPI, Illinois Central College, Peoria, IL

Certificate: Tools to Determine Root Causes, Illinois Central College, Peoria, IL

Certificate: Tools to Monitor a Process, Illinois Central College, Peoria, IL

Certificate: Teaming with Customers and Suppliers, Illinois Central College, Peoria, IL

Certificate: Implementing TQM, Illinois Central College, Peoria, IL

Certificate: TQM for Manufacturing Organizations, Illinois Central College, Peoria, IL

Certificate: Fishbone and Other Ways to Organize Information, Illinois Central College, Peoria, IL

Certificate: Pareto Analysis, Illinois Central College, Peoria, IL

Certificate: Multi-Tool Exercise, Illinois Central College, Peoria, IL

Certificate: Statistical Process Control for Beginners, Illinois Central College, Peoria, IL

Certificate: Basics of Writing Policies and Procedures, Illinois Central College, Peoria, IL

Certificate: Certified Quality Engineer Refresher, Illinois Central College, Peoria, IL

Certificate: Procedure Writing Training, Quality Systems Enhancement, Roswell, GA

Certificate: Internal Quality Auditor Training, Demma, Davis & Reding, Pekin, IL

Certificate: Statistical Applications Basic, Caterpillar Training Institute, Peoria, IL

Certificate: Problem Solving, Caterpillar Training Institute, Peoria, IL

Courses in basic electronics and business, University of Hawaii, Honolulu, HI

Courses in humanities and accounting, Thornton Community College, Thornton, IL

Diploma in Recording Engineering, Audio Institute of America, San Francisco, CA

Military

US Army Sergeant E5 1974 to 1977

Honorable Discharge

Vietnam Service Ribbon

Letters of Commendation

References Available Upon Request

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