Human Resources Manager
Resume:
Ebonye Kaufman
Sacramento, California ***** 916-***-****
Human Resources Leader & Business Partner
13+ years’ success building strong teams and guiding complex human resources operations
Dynamic, hands-on Human Resources Leader and Business Partner with a wealth of knowledge and success navigating human resource operations, initiatives, and projects within the manufacturing, logistics, utilities, insurance, retail, and warehouse distribution industries.
Highlights of Expertise
Strategic HR Operations Planning
Benefits Administration & Total Compensation
Recruitment & Retention
Lean Six Sigma Process Implementation
Project Management
Employee Performance Management
Labor/Employee Relations
Employee Engagement
Training & Development
Data Analytics
Career Experience
Farmers’ Rice Cooperative – West Sacramento, California 1/2018 to 11/2018
HUMAN RESOURCES MANAGER
Utilized advanced problem-solving techniques to quickly resolve disputes and thwart recurrence. Administered payroll and benefits, workers’ compensation, FMLA, CFRA, ADA accommodations, responded to FEHA allegations, and managed PDL.
Decreased employee relations issues by 83%, compared to the previous year.
Increased employee engagement and satisfaction by 65%, within 3-months and sustained at 87% approval rate.
Increased new hire retention rate by 55% over the previous year.
Barrett Business Services Inc. (BBSI) – Vacaville, California 1/2017 to 1/2018
HUMAN RESOURCES CONSULTANT
Consulted with and educated small to mid-size business owners on legal and regulatory requirements, related to payroll, workers’ compensation, leaves of absences, investigation procedures, and separations.
Reviewed problems, targeted improvement projects, and investigated policy violations with client representatives.
Decreased the average turnaround time to resolve issues to 7 business days from 23 business days.
Facilitated critical decision-making processes.
AutoZone – Rancho Cordova, California 4/2016 to 1/2017
REGIONAL HUMAN RESOURCES MANAGER
Managed heavy employee relations, as well as, re-structured and clearly defined recruiting, retention, and employee engagement programs in a highly un-structured environment. Proactively identified trends in internal and external recruiting needs.
Built and maintained programs that were designed to attract, retain, and promote top talent.
98% investigation close ratio, within 10 days.
Structured performance management, progressive discipline, and compensation to improve internal and external satisfaction, retention, and engagement.
Amazon.com – Tracy, California 4/2015 to 3/2016
SENIOR HUMAN RESOURCES BUSINESS PARTNER
Collaboratively led a team of 14 talented team members that supported 6,600 employees within the organization. Heavy employee relations.
Compiled and presented data, information, and reports to client groups and recommended process improvements that increased production by 35%.
Improved the efficiency and output of ADAs, workers’ compensation, and absence management processes while simultaneously reducing the risk to the organization.
Investigation close ratio of 100%.
Southern California Edison – Pomona, California 12/2010 to 12/2014
PROJECT MANAGER I
Constructed targeted process improvements for the Director of Transmission Operations. Spearheaded unique projects that focused on human capital, safety, technology, and information governance.
Observed employees in field operations to evaluate and critique their performance. Established pre-determined criteria that fairly judged performance across the board.
Orchestrated the daily activities of cross-functional teams through six sigma lean processes.
Closely tracked the deliverable timeline and quality of outputs for projects that generated new sources of income.
Southern California Edison – Alhambra, California 12/2005 to 12/2010
HUMAN RESOURCES CONSULTANT II
Served as a trusted business partner, advisor, and subject matter expert to the Human Resources Manager and Manager of Labor Relations. Championed all aspects of compliance related to labor relations. Focused heavily on risk mitigation and complex litigation claims/labor relations issues.
Evaluated risk within labor relations to avoid and mitigate negative consequences to the entire organization.
Conducted classification/compensation studies of individual positions, occupational groups, and class series to determine appropriate allocation of positions.
Administered employee engagement surveys and worked with cross-functional teams to develop action plans in alignment with corporate initiatives and goals.
Education & Credentials
Bachelor of Science in Human Resource Management
University of Phoenix, Phoenix, Arizona
Professional Development
Project Management Professional (PMP) Coursework – UC Irvine Extension Program
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