Customer Service Sales
Resume:
BREANNA JONES
Galveston, Tx 773-***-****
*******@*******.***
Professional and knowledgeable receptionist versed in administrative support and customer
service. Eight year’s experience managing company reputation with customers. Highly efficient
and accurate, with strong planning, problem solving and communication skills. With proven
ability to establish rapport with clients.
EXPERIENCE
September 2016 – October 2018
COLLECTIONS SPECIALIST, DOVENMUEHLE MORTGAGE
Collections Specialist, Dovenmuehle Mortgage
Collected electronic check payments for loans that were past due. Provided customer feedback and made process changes to exceed customer satisfaction. Worked remotely 85% of the physical year. Made reasonable procedure exceptions to accommodate
unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Implemented financial planning recommendations.
October 2012– February 2016
FINANCIAL SERVICE PROFESSIONAL, LENDING SOLUTIONS INC.
Provided on-site training. Successfully led key projects which resulted in advancement positions. Effectively controlled the release of proprietary and confidential information for general client lists. Developed, produced and enhanced risk reports for business units. Analyzed financial information obtained from clients to determine strategies for meeting client’s financial performance. Led the release of proprietary and confidential information for general client lists. Developed, produced and enhanced risk reports for business units. Analyzed financial information obtained from clients to determine strategies for meeting client’s financial performance.
April 2010– February 2012
LEAD SALES ASSOCIATE/ CERTIFIED TECHNICIAN, SPRINT WIRELESS
Opened and closed the store, including counting cash registers and creating staff assignments. Described use and operation of merchandise to customers while making personal recommendations. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 80%. Worked as a team member to provide the highest level of service to customers.
EDUCATION
APRIL 2009
DIPLOMA, BOGAN cOMPUTER TECHNICAL HIGH SCHOOL
JUNE 2020
BUSINESS DEGREE, University of southern mississippi ONLINE
3.6 GPA
REFERENCES
ASHLEIGH THOMAS
Manager
Sprint Wireless
Naperville, IL
************@*****.*** Relationship:
Supervisor at Sprint Wireless from 2011-2013
JESSICA BOWMAN
Team Lead
Lending Solutions
Naperville, IL
*************@*****.***
Relationship: Team Lead at Lending Solutions from 2013-2016.
CHEVANESE TURNER
Supervisor
Dovenmuehle Mortgage
Naperville, IL
************@*****.***
Relationship: Trained and oversaw all work and provided qa
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