Manager Customer Service

SUJOY GOSWAMI

Mail :– *****.***********@*****.***

Mobile: - 098********/096********

PERMANENT

ADDRESS

C/o LATE A.K.CHAKRABORTY

AS-1/82/2 KALYANPUR HOUSING

ASANSOL-5 DIST.-BURDWAN

STATE-WEST BENGAL

PIN – 713305

CAREER

OBJECTIVE

“To make a position for myself in the Organization I shall serve through constructive work and fervor”.

EDUCATIONAL

QUALIFICATION

B.com (pass) from, B. C. College Asansol in the year 2004.

HIGHER SECONDARY from W.B.C.H.S.E Board, in the year 2001.

Madhyamic Pariksha from W.B.B.S.E Board, in the year 1999.

COMPUTER LITERACY

Operating System : Ms.Windows98

: Ms. Office, TALLY 4.5

EXTRA QUALIFICATION

> Diploma in financial Accounting from YOUTH COMPUTER

TRANING CENTRE in the year 2004

PREVIOUS

ORGANIGATION

Worked in BENGAL FINANCILA SERVICES on behalf of ICICI BANK LTD, Asansol

Designation: COLLECTION EXECUTIVE

Duration: Sep’ 05 – May’ 09

Job Profile: -

Collection in Delinquent & NPA Customer

T/W, AUTO, PERSONAL LOAN & HOME LONE

Working in BENGAL FINANCIAL SERVICES on behalf of H.D.F.C BANK, Asansol

Designation: COLLECTION EXECUTIVE

Duration: June’09 – May’10

Job Profile: -

Collection in Delinquent & NPA Customer of Auto loan.

PREVIOUS ORGANIGATION

PRESENT WORKING EXPERIENCE

Working in ADFC (Sister concern of H.D.F.C BANK LTD), Durgapur

Designation: - Junior Officer (Back Office)

Duration: June’10– Oct’15

Job Profile: Banking Operations (Back Office)

“Banking Back Office Processing Operations, Corporate Banking Operations including Cash Management Service, Clearing & Managing Fund management”.

Other Responsibility: -

DD /Pay Order Formation & Printing & other Operations

RTGS & NEFT processing Operation

Fund Transfer through chq or Dr-Cr voucher

Outstation chq lodgments & realization processing operation.

Transferred, processing.

I/W & O/W clearing and all clearing related operation.

KYC verification, login in Auto, Tw, Pl file & release hold, FTNR & disburse the Tw loan file.

CUSTOMER SERVICE DESK (loan foreclosure payment, loan settlement, NOC hand-over or dispatch)

Working at Indusind Bank, Durgapur

Designation: Associate Manager-Clearing & Remittance

Grade: Assistant Manager

Duration: Oct ’15 to Till

Job Profile

DD /Pay Order Processing & other Operations

RTGS & NEFT Authorization

Cash Voucher, Fund Transfer and other Debit Credit related transaction Authorization through chq or Dr-Cr voucher

Outstation chq lodgments & realization processing operation.

Client Engagement, Resolve Customer Queries & Complaint

O/W clearing through CTS and all clearing related operation.

Account opening, debit card / Credit Card Mutual Fund, Life Insurance & general Insurance Selling and achieve 100% of my monthly revenue target as per KRA

PARENTAL BACKGROUND

Father : Late Jayanta Goswami

Mother : Late Ila Goswami

PERSONAL PROFILE

Date of Birth : October19th,1982

Language Known : English, Hindi, Bengali

Marital Status : Married

Nationality : Indian

Gender : Male

Religion : Hindu

Strengths : Adaptable, Disciplined, Responsible, Hardworking.

Date:25.08.2018 Place: Asansol (SUJOY GOSWAMI)

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