Summary

Skills

Work History

HANNAH SERVANCE

***** ******* ***** **. ******* Texas, 770-***-**** (H) 832-***-**** (C) 832-***-**** ac75dj@r.postjobfree.com

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Creative problem solver

Exceptional communication skills

Quick learner

Service-oriented

Lifts and carries up to 100 lbs

Guest relations professional

Adaptability and responsiveness

Courteous and helpful

General housekeeping

Quick problem solver

Committed team player

High energy

Aug 2017 - Current

Houston, TX

Bistro Attendant

Courtyard Marriott

Team worker who is able to adapt in highly dynamic and changing situations Maintained a clean and organized bar area, including bar tables and chairs. Served alcoholic and non-alcoholic beverages in a bar environment. Asked open-ended questions to assess customer needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Determined customer needs by asking relevant questions and listening actively to the responses. Mar 2017 - Current

Houston, Texas, United States

Cash/Crew

McDonald's

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Feb 2016 - Jul 2016

Houston, Texas, United States

Cashier

Fiesta Mart Inc

Education

Accomplishments

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Answered customer questions regarding store merchandise, department information and pricing. Negotiated prices, discount terms and all transportation arrangements for merchandise. Aug 2014 - Feb 2015

Spring, Texas, United States

Expiditer

Dairy Queen Restaurant

Assembled food orders while maintaining appropriate portion control. Prepared all food orders within a 2-3 minute time frame. Verified that prepared food met all standards for quality and quantity. Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities

2016

11101 Airline Dr, Houston, TX 77037

High School Diploma

Aldine Senior High School

Member of the Drama Club

Member of the Journalism Club

3.8 GPA

Consistently rated "excellent" regarding server friendliness, promptness and attentiveness. Meticulous worker, excellent at juggling multiple tasks and working under pressure. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.

Communicated with other kitchen team members to ensure food was prepared on time and correctly. Frequently switched between positions as Cashier, Server and Greeter mid shift to support changing needs of large industrial kitchen.

Provided excellent customer service.

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