Sergei Shuster

925-***-****

ac759l@r.postjobfree.com

Software QA Engineer

CAREER OBJECTIVE

Work in a challenging work environment where I can utilize my expertise in resolving problems, creating solutions, and advocating my analytical and technical skills in areas of software development and testing. SUMMARY OF QUALIFICATIONS

QA engineer within multiple cross-functional teams, working with product managers, frontend, backend, mobile, product designers, and UX researchers to ensure quality and usability for multiple software products, including Realogy's CRM web application for real estate agents (Zap) and real estate consumer websites for Realogy brands (Coldwell Banker, Century 21, ERA, Better Homes and Gardens, ZipRealty) servicing millions of users. 10+ years of experience in Agile environment in various roles with 4+ years of emphasis on Quality Assurance on Web and Mobile software applications. Knowledge of Software Development Life Cycle and Software Testing Life Cycle. Experience in Waterfall, and Agile Software development methodologies. Proficient in software Quality Assurance Techniques and Methodologies. Strong Problem Determination Skills and bug search experience in complex business systems. Good Analytical and Communication Skills and ability to work independently with minimal supervision and perform as part of a team. Experience in writing Test Scenarios, Test Planning, Preparation of Test Cases, Test Conditions and Test Scripts, Documentation and Test Execution, Discovering and Reporting Software Defects and Verifying Defect fixes. Can handle multiple responsibilities, tasks and projects simultaneously including ability to shift priorities. TECHNICAL SKILLS

Skills Proficiency Total Years Last Used

Test Automation: Postman, Cypress, Appium Novice 2+ 2018 Operation Systems: Windows, macOS, Android, iOS Expert 10+ 2018 Development Tools: Bit Bucket, Git

Android studio, Xcode, Git, Chrome Developer Tools, IntelliJ, VS Code, Jenkins

Novice 2+ 2018

Project management: Jira, MS Word, MS Excel, MS Project Expert 10+ 2018 Web Technology: HTML, CSS, JavaScript Intermediate 4+ 2018 Database Technology: Oracle SQL, MySQL, SQL Developer, DbVisualizer Advanced 4+ 2018 Release management tools: Kibana, Split.io, Bamboo Novice 1+ 2018 PROFESSIONAL EXPERIENCE

Software QA Engineer ZapLabs

July 2018- December 2018 Emeryville, CA

Work on validation and quality verification of new functionality and enchantments for Realogy's CRM web applications for real estate agents (Zap) and real estate consumer websites for Realogy brands (Coldwell Banker, Century 21, ERA, Better Homes and Gardens Real Estate, ZipRealty)

Conduct cross-browser and cross-device testing for 6 real estate web-based applications on various desktop and mobile platforms. Detect issues and malfunctions, document bug reports in Jira.

Perform integration testing of REST API using Postman and Swagger UI tools. Develop automation test scripts in JavaScript using Mocha and Chai frameworks to test backend web services. Evaluate test results and document found issues in Jira tickets.

Maintain and execute automation scripts written in JavaScript to perform regression end-to-end testing using Cypress. Ensure good test cases coverage and validate test scenarios. Run and monitor Cypress tests in Jenkins.

Identify test cases that would be added to the regression test suite, both manual and automated. Maintain the regression suite and oversee regression testing each release cycle in Atlassian Confluence.

Attend project meetings and communicate with project team about testing deliverables, found issues and test status reports. Work with geographically dispersed teammates.

Develop, document and maintain test artifacts like test data, data validation and automated test scripts. Evaluate the results of automation tests on web and native mobile applications.

Prepare and run database queries to help identify system issues and validate test data utilizing SQL and Oracle SQL developer and DbVisualizer tools.

Prepare and implement test plans which includes complex integration, functional, regression, ad-hoc and end-to-end testing for Android and iOS mobile applications on real and virtual devices.

Performed functional, regression and end-to-end testing of native mobile application on iOS and Android devices. Utilized Android ADB tool, Android Studio and Xcode tool to build, install, run and analyze application execution and collect error logs.

Software QA Engineer StealthMail

January 2017 - June 2018 San Francisco, CA

Responsible for all quality assurance activities including test planning, test case generation, manual tests execution, hardware configuration, test environment configuration, usability analysis, bug reporting, and documentation analysis. Utilized MS TFS system capabilities to document activities and track QA processes efficiency.

Performed regression, functional, ad-hoc, localization and performance testing of SM Outlook Add-In for desktop and web versions.

Conduct functional, regression, localization and end-to-end testing of native mobile application on iOS and Android devices. Utilized Android ADB tool, Android Studio and Xcode tool to build, install, run and analyze application execution and get error logs.

Executed mobile automation test scripts on Appium driver tool to test mobile product on Android platform.

Created RTM (Requirement Traceability Matrix) to match requirements and design specifications to a positive and negative test condition, also to show coverage of each testable requirement.

Reviewed and analyzed functional specifications and change requests to find potential issues and prevent hampering for application functionality and usability.

Created test data. Documented QA procedures and activities, designed onboarding guidelines for new QA team members.

Configured cloud virtual machines for cross-platform and cross-browser testing. Software QA Analyst NetCracker

January 2015-October 2016 Moscow, Russia

Analyzed and reviewed project documentation such as functional and integration specs, data models, business process diagrams, test cases, user stories, business requirements and user guides to ensure consistency and correctness of business requirements implementation.

Perform exploratory testing per client/server seat to uncover unpredictable bottlenecks impacting critical business operations. Collaborate with development and product management to ensure end-to-end quality of company products.

Developed Oracle Queries to retrieve test data from production environment and ensure test data quality on test environment.

Applying QA procedures at different stages of SDLC, including specs and user stories, feature and release builds.

Documented software defects in bug tracking system including functional steps, test data, screenshots, screen records and console errors to software developers.

CRM System Consultant Technoserv Consulting

February 2012 December 2014 Moscow, Russia

Worked with business leaders to capture, elaborate and consolidate business requirements for retail banking CRM system.

Identified business needs for effective sales processes of retail banking products for the mass and VIP customer segments.

Documented business, functional and nonfunctional requirements for CRM system implementation project. Formed evaluated and managed project scope collaborating with project managers and business leaders.

Performed gap analysis between Siebel CRM out-of-the-box functionality and business requirements.

Designed end-to-end use cases, business process diagrams using UML for retail banking products. Designed functional specs and user acceptance testing scenarios.

Created user guides and learning videos for CRM system users. Senior Business Analyst Renaissance Insurance

July 2008 April 2012 Moscow, Russia

Worked on Oracle Siebel CRM system implementation project as a liaison between company management and consulting company.

Documented business, functional and nonfunctional requirements for insurance business-processes. Formed evaluated and managed project scope collaborating with project managers and business leaders. Prioritized and managed user stories, formulated acceptance criteria and UAT scenarios.

Created user guides, learning videos and interactive distance learning courses for more than 30 user roles. Provided user training and support for more than 300 CRM users across the country.

Performed user acceptance testing and documented issues and defects in quality management system.

Collaborated with web designers and developers to create GUI prototype for custom web-extensions of CRM system.

Provided expert technical assistance to users in their efforts to solve technical problems with CRM system performance and data quality.

EDUCATION

2006 – 2010 Russian Presidential Academy of National Economy and Public Administration (Moscow, Russia) Master of Business Information Systems (MBIS)

1998 - 2002 Moscow State Mining University (Moscow, Russia) Bachelor’s degree in Electronic System Automation Engineering

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