ROSITA H GOMEZ

Professional summary:

Results-oriented individual focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Customer service professional. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Confident in promoting effective communication, relationship building and time management skills. Phone calling on prospects and turning them into referral opportunities. Considered driven, talented, smart and a valuable addition to any team.

SKILLS:

Cash flow management

Multi-line phone talent

Upselling techniques

Active listening skills

Customer-oriented

Trusted key holder

Fluent in Spanish/ English

Quick learner

Credit card transactions

People-oriented

Computer literate

Credit card processing

Skilled problem solver

Positive and friendly

Cash handling and management

Creative problem solver

Strong client relations

Team building expertise

Work history:

June-2013- current 1050 South A Street Oxnard ca

Cashier, customer service, kitchen clerk (VALLARTA SUPERMARKET)

Earned management trust by serving as key holder, responsibly opening and closing store.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets

Worked with the management team to implement the proper division of responsibilities.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Provided an elevated customer experience to generate a loyal clientele.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Maintained cleanliness and presentation of stock room and production floor.

Dedicated to continuously improving sales abilities and product knowledge.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Answered customer telephone calls promptly and in an appropriate manner.

Operated a cash register for cash, check and credit card transactions with correct accuracy.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Offered product samples, answered questions and helped customers find items.

Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Maintain proper temperature and humidity levels for meat products.

Lifted and maneuvered boxes weighing up to 50 pounds.

Jun2015-November 2016 VECTOR CUTCO 4587 telephone rd. #209, Ventura

Kept reception area clean and neat to give visitors a positive impression of the company.

Scheduled client appointments

Corresponded with clients through email, telephone or postal mail.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Built long-term customer relationships and advised customers on purchases and promotions.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Answered customer telephone calls promptly and in an appropriate manner.

Alerted customers to upcoming sales events and promotions.

Recommended alternative items if product was out of stock.

oct 2018 short-term HOAC ( health officers association) 1100 11th St. #321 sacramento, CA 95814 916-***-**** customer service representation

sign in guests

helped them on rewards questions they had

handed out brochures

checked in clients

EDUCATION

2013

Oxnard, CA High School diploma in Pacifica high school

2013

Ventura ca- Sociology/ child development in Ventura College

still in process

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