Supervisor, Document Management

ANDREW VU

**** ******* ***** **. *******, TX ****4 832-***-**** ******.*.****@*****.***

OBJECTIVE

Seeking opportunity to contribute my exceptional analytical, organizational and problem solving skills to a team dedicated to meet company objectives and enhance profitability.

EDUCATION

University of Texas – San Antonio

Aug 2012 – May 2014

Lone Star Community College

Aug 2014 – May 2015

EXPERIENCE

KBR, Supervisor Document Management Sep 2018 – Currently

Managed a staff of 6 for the Global Records Management (GRM) Quality Assurance, Quality Certification on hard copy vs electronic scans, utilizing KBR legal retention processes and schedules via (GRRS Code).

Responsible for the protection of the organization's information assets through systematic review and control.

Provided guidance to company personnel concerning available imaging and retention services, and aids in identifying retention requirements for maintaining company records.

Supported the security, indexing, and filing methodology for active and inactive company information assets.

Provided team support through weekly meetings for targeted company agenda.

Weekly reporting of overall project status.

Supervised the Document Management activities and personnel on a project.

Responsible for implementation, execution and compliance of Document Management Policies.

Ensured the establishment, maintenance and usage of Document Management processes, systems and tools.

Implemented and executed the Document Management strategy in support of the scope of work performed.

Executed the work in a manner that achieves contractual objectives for the Document Management scope of work.

Supported and ensured the correct deployment and utilization of Project Management systems, Supplier Management, SAP, and Documentum.

Performs oversight of the People, Performance, and Results (PPR) process to ensure regular and timely interfaces with Document Management personnel.

Contributed to the development and training of document management personnel.

Develop, implement, monitor and report status of Document Management activities and progress to the department and /or project.

Made recommendations to Project Leadership Team regarding improvement of Document Management processes and practices.

Performed audits of the function to ensure process compliance.

Communicates regularly with Document Management employees by use of briefing sessions to share knowledge, best practices and lessons learned.

Schlumberger, Operations Support Technician Feb 2018 – Sep 2018

Processed tickets for invoicing to the client by checking service tickets for accuracy, resolving discrepancies, and entering data into system.

Proficient in spreadsheet applications.

Prepared original documents for imaging/filing as instructed.

Ability to communicate and interact with, as well as support, effective partnerships with peers.

Proven ability to consistently meet project deadlines and complexity with creative and innovative quality solutions

Joe Myers Toyota, Internet Sales Manager Jan 2017 – Feb 2018

Generated sales leads by creating inquiries from customers and followed up with product information, financing options, and trade-in values to drive new sales.

Established excellent track record for closing deals and provided training/mentoring to associates.

Up-sold accessories, including warranties to maximize the gross on each sale.

Structured appropriate loan packages based on analysis of customer credit worthiness.

Presented customers with proper disclosures to ensure accurate completion of sales and loan documents.

Hoang & Tran Law Firm, Customer Service Representative/Receptionist May 2010 – Dec 2017

Collect, analyze, and prep individual case data and tax forms

Manage and organize confidential court files

Build a rapport with the customer and provide excellent service

Monitor the status of pending items, prioritize and action them accordingly

Maintain and uphold legal management processes and procedures

LANGUAGES: Fluent in English and Vietnamese, Intermediate in Spanish

STRENGTHS & SKILLS

Core Strengths: Research & Analysis, Cross-functional Team Player, Tactical Planning

Computer Languages: Java Script, Java/J, SAP, FTL, EZView, QUEST

Software: Proficient in Microsoft Office, InDesign, Photoshop, Compiler

Operating Systems: iOS, Android, Mac OS, Linux, Microsoft Windows

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