Michael Icore

Manager

443-***-****

ac7594@r.postjobfree.com

Results-oriented Store Manager with ten years’ work experience who consistently meets and exceeds targeted goals. Reliable team player and a strong communicator.

PROFESSIONAL EXPERIENCE

Manager, 2013 - Current

XP Laser Sport, Reisterstown, MD

Completed store opening and closing procedures.

Led a team of 12 employees.

Established operational objectives and work plans and delegated assignments to subordinate employees

Organized and edited training manuals, multimedia visual aids and other educational materials

Extensively trained staff during demonstrations, meetings, conferences, and workshops.

Alternated training methods if the expected improvements were not reached.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Conducted orientation sessions and organized on-the-job training for new hires

Associate, 2008 – 2013

XP Laser Sport, Reisterstown, MD

Assisted in engineering projects for gameplay application including lighting and power systems.

Maintained and repaired tools, equipment, and machines.

POS system knowledge

Received and counted money processed cash, credit, debit, and check payments.

Resolved customer complaints quickly and efficiently

Trained and mentored new employees

Monitored security areas during busy periods.

SKILLS

Microsoft Office

Active licensing skills

Skilled problem solver

Effective people manager

Excellent attention to detail

EDUCATION

Bachelor of Science: Anthropology, Sociology, and Criminal Justice

Towson University,

Towson, MD

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