Manager Customer Service
Resume:
Michael Icore
Manager
************@*******.***
Results-oriented Store Manager with ten years’ work experience who consistently meets and exceeds targeted goals. Reliable team player and a strong communicator.
PROFESSIONAL EXPERIENCE
Manager, 2013 - Current
XP Laser Sport, Reisterstown, MD
Completed store opening and closing procedures.
Led a team of 12 employees.
Established operational objectives and work plans and delegated assignments to subordinate employees
Organized and edited training manuals, multimedia visual aids and other educational materials
Extensively trained staff during demonstrations, meetings, conferences, and workshops.
Alternated training methods if the expected improvements were not reached.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Conducted orientation sessions and organized on-the-job training for new hires
Associate, 2008 – 2013
XP Laser Sport, Reisterstown, MD
Assisted in engineering projects for gameplay application including lighting and power systems.
Maintained and repaired tools, equipment, and machines.
POS system knowledge
Received and counted money processed cash, credit, debit, and check payments.
Resolved customer complaints quickly and efficiently
Trained and mentored new employees
Monitored security areas during busy periods.
SKILLS
Microsoft Office
Active licensing skills
Skilled problem solver
Effective people manager
Excellent attention to detail
EDUCATION
Bachelor of Science: Anthropology, Sociology, and Criminal Justice
Towson University,
Towson, MD
Contact this candidate