Engineer Network

JAMES A. LURIE

**** *. ****** ****** *** Pedro, California 90731 (310-***-**** *******@***.***

OBJECTIVE Systems Engineer- Designing, installing and maintaining Computer Networking Systems. Working with Server applications in a Microsoft networked environment of Windows Active Directory. Management of DHCP/DNS/WINS. Security Management of Users, Groups, Domains, Trusts, Group Policy Objects, etc. Back office applications of Microsoft Exchange & Outlook, SQL, ISA, IIS, RRAS Servers. Respond to servers and network devices hardware issues and resolve these issues in a timely manner based on each issue’s priority and service delivery SLA.

QUALIFICATION SUMMARY

My first position for Toshiba was on the National Color Support help desk. I solved all hardware, software & connectivity technical issues over the phone. When required, I would travel to the customer’s site to provide the next level of support by myself or with another member of my team. I also did technical writing & editing for our color controller classes. In addition, I created tech bulletins and procedures for servicing our equipment and I was published numerous times. I was on this team for a period of three years. As a Senior Regional Service Specialist/Technical Trainer, I covered 13 of the Western United States including Alaska & Hawaii. Working by myself I solved complex software, hardware and connectivity issues for our Toshiba dealers. My duties included teaching at the Toshiba Digital University in Irvine CA. I supported the entire Toshiba product line for the Electronic Imaging Division. I am Cisco and Server+ trained. My training includes both LAN and WAN Design. I am proficient in all Windows & Mac Operating Systems. I take pride in my troubleshooting expertise to quickly analyze then correct all faulty hardware, software and connectivity failures. I am very cost conscious and customer friendly.

Microsoft Certified Systems Engineer, MCSE Microsoft Certified Professional + Internet, MCP+I

Microsoft Certified Professional, MCP Certified A+ & Network+ Computer Technician Certified NetWare Administrator for Novell, CNA Hubbell Premise Wiring (Network Cabling)

EXPERIENCE

2017- 2018 Compucom- Field Service Engineer

Supported T-Mobile, Target & Home Depot Networks & PCs. My contract has ended with the company.

2009-2017 Artisan Tech Services

Computer repairs, upgrades, networking, system set-up, virus detection and data recovery, security and performance, hardware and software sales, ransomware removal, Business migrations from older versions of windows to current versions of windows including servers.

3/03- 11/08 Color Network Engineer & Senior Regional Service Specialist

Toshiba America Business Solutions, Northwest Region, Electronic Imaging Division

My main focus was saving money & time for Toshiba. As a Senior Regional Service Specialist, I made sure that all our equipment that was installed in a customer environment was operating to factory specs and the servicing was done by qualified engineer/techs reducing any downtime. In one four-day trip to Colorado I saved the company over $120,000. The issues that I would troubleshoot and correct included mechanical, electrical, hardware, software & connectivity for the full product line of the Electronic Imaging Division.

7/01- 3/03 Instructor/Consultant/Owner

Artisan Computer & Network Center, San Pedro, California

Taught A+ Computer Technology & Networking. Certified by the BPPVE of the State of California as a Registered Vocational Institution.

4/00- 4/01 Lead Instructor

DataTrain Institute, Long Beach, California

Taught Windows NT, Advanced Networking, A+ Computer technology. My accomplishments included being the first instructor in the history of the Institute to gain student certification for Microsoft MCP. My duties also included maintaining the Network, Servers and Workstations.

EDUCATION

07/99-02/00 Computer Education Institute- Carson, California

Computer Networking Professional Certification (MCSE)-Graduated with High Honors

MILITARY US ARMY/Reserve- Intelligence Analyst. As an E-4 I held a E-6 Position in HHC Ist. Cavalry Division

INTERESTS Build Media Servers, Computers & SCUBA diving (Rescue Diver)

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