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Customer Service Manager

Location:
Rochester, NY
Posted:
January 10, 2019

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Resume:

KATHERINE CUMMINGS

*** ** *** *****

Rochester NY 14616

ac7584@r.postjobfree.com

585-***-****

PROFESSIONAL SUMMARY:

Direct Support Caregiver who assists individuals with disabilities to lead a self-directed life. Provide daily structured assistance to guide individuals and empower them to be integrated into their community. Demonstrate caring and compassion as a positive role model.

SKILLS & CERTIFICATIONS:

Certified CPR

Med Certified

Certified First Aid

Certified SCIP

Document Progress

Communication Skills

EXPERIENCE:

Arc of Monroe Rochester, NY 2016-present

Direct Support Professional/Community Habilitation

Habilitation Specialists provide support to disabled clients and help them live independently

Develop relationships to build trust to interact and socialize within their community

Transport individuals on trips, appointments, shopping, community events, volunteering, etc.

Document progress on daily basis and work on goals designed to meet individual’s needs

Encourage healthy life style choices; including cooking, cleaning & organizing living space

Lifetime Assistance Rochester, NY 2015-2016

Direct Care/Day Services

Deliver personal care assistance and support patient's physical and emotional well-being

Provide safe patient transfer; including safe operation of Hoyer Lift and other equipment

Engage in accessible day trips or walks to stimulate and encourage constructive activities

Maintain daily records of patients activities, behavioral concerns and weekly progress

Responsible for administering daily medications and recording/documenting patients care

Assist patients with personal hygiene care duties; such as bathing, feeding and dressing

Independent Care-Giver Rochester, NY 2010-2015

Home Health Aid (part-time)

Assisted elderly in-home patients with every day routines for healthy daily living

Gave support to maintain clean household and assisted with light housekeeping duties

Encouraged independence by giving assistance as needed and helped prepare meals

Scheduled and escorted patients to medical appointments; informing family of progress

Supplied daily written activity report and concerns for family members and nurse to review

High Performance Rochester, NY 2011-2015

Office Manager/Customer Service

Managed financial duties for both the business and owner’s personal banking

Maintained accounts payable and receivable records in Quick-books 2015

Prepared customers checks, credit-cards and cash payments for bank deposits

Handled busy phone lines and addressed customer service inquiries courteously

Organized office inventory including ordering and purchasing needed supplies

Coordinate scheduling, directions and instructions for technician’s appointments

REFERENCES AVAILABLE UPON REQUEST



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