Customer Service Manager
Resume:
KATHERINE CUMMINGS
Rochester NY 14616
*********@*****.***
PROFESSIONAL SUMMARY:
Direct Support Caregiver who assists individuals with disabilities to lead a self-directed life. Provide daily structured assistance to guide individuals and empower them to be integrated into their community. Demonstrate caring and compassion as a positive role model.
SKILLS & CERTIFICATIONS:
Certified CPR
Med Certified
Certified First Aid
Certified SCIP
Document Progress
Communication Skills
EXPERIENCE:
Arc of Monroe Rochester, NY 2016-present
Direct Support Professional/Community Habilitation
Habilitation Specialists provide support to disabled clients and help them live independently
Develop relationships to build trust to interact and socialize within their community
Transport individuals on trips, appointments, shopping, community events, volunteering, etc.
Document progress on daily basis and work on goals designed to meet individual’s needs
Encourage healthy life style choices; including cooking, cleaning & organizing living space
Lifetime Assistance Rochester, NY 2015-2016
Direct Care/Day Services
Deliver personal care assistance and support patient's physical and emotional well-being
Provide safe patient transfer; including safe operation of Hoyer Lift and other equipment
Engage in accessible day trips or walks to stimulate and encourage constructive activities
Maintain daily records of patients activities, behavioral concerns and weekly progress
Responsible for administering daily medications and recording/documenting patients care
Assist patients with personal hygiene care duties; such as bathing, feeding and dressing
Independent Care-Giver Rochester, NY 2010-2015
Home Health Aid (part-time)
Assisted elderly in-home patients with every day routines for healthy daily living
Gave support to maintain clean household and assisted with light housekeeping duties
Encouraged independence by giving assistance as needed and helped prepare meals
Scheduled and escorted patients to medical appointments; informing family of progress
Supplied daily written activity report and concerns for family members and nurse to review
High Performance Rochester, NY 2011-2015
Office Manager/Customer Service
Managed financial duties for both the business and owner’s personal banking
Maintained accounts payable and receivable records in Quick-books 2015
Prepared customers checks, credit-cards and cash payments for bank deposits
Handled busy phone lines and addressed customer service inquiries courteously
Organized office inventory including ordering and purchasing needed supplies
Coordinate scheduling, directions and instructions for technician’s appointments
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate