Customer Service Medical

Ana Mercado

**** ******* ******,

Bronx, NY *****

Cell phone number: 347-***-****

E-mail address: ********@*****.***

Educational History

2012

SUNY Bronx EOC

Bronx, NY

Office Technology and Microsoft Specialist

2007

Sanford Brown College

New York, NY

Medical Billing and Coding

Employment History

Front Desk Secretary/Billing November 2012 to Present

Theradynamics Physical Rehab, P.C. New York, NY

Provide good customer service to the patients by discovering and responding to their needs.

Registering and verifying insurances for new patients.

Assisting new and current patients with medical forms and documentation.

Answer phones in accordance with strict company protocols.

Filing of records and charts

Understanding denials of Explanation of Benefits

Verifying Authorization for approval or denials

Supervisor 2007 to 2010

Burritoville Restaurant New York, NY

Managing a staff of 10 employees

Making sure that we have ample supplies and ordering them in a timely fashion

Regularly meet with outside vendors

Ensured that the payroll information is always updated and correct

I am also tasked in answering our phone calls

I also handle and am responsible for customer complaints and discrepancies

Medical Coordinator 2005 to 2007

All Borough Medical Hillside, NY

Organized and review medical charts and to post examinations

Scheduled patient's appointment and man the phones

Reviewing the accuracy of medical reports

Validation if the patient has a No Fault or Worker's Compensation case

Front Desk Secretary 2001 to 2005

L.Y. Medical New York, NY

Scheduled appointment for patients

Answered the phones

Filing/inventory of patients charts

Insurance verification

Special Skills

Fluent in speaking and writing both English and Spanish

Proficient with data entry, filing and medical records keeping

Very proficient with the Microsoft Office Suite (Word, Excel and PowerPoint)

Can type 45 WPM and can effectively multi-task

Excellent communication and interpersonal skills

References, certificates and other documents are available, upon request

Contact this candidate