Latrice Wheeling

Remote Call Center Agent

Lawrenceville, GA 30044

ac7559@r.postjobfree.com

470-***-****

To work as a call center agent for a company where my knowledge with my customer services skills on products, and ability to provide fast and accurate information would help the management in growing business.

Authorized to work in the US for any employer

Work Experience

Remote Call Center Agent

MetroPCS Corporation

February 2015 to January 2019

Responsibilities and Duties

• Answer telephone calls and obtain clients' information

• Verify information provided by clients and conduct telephonic interviews

• Update clients on deals and Promotions

• Call and send emails to clients for payment dues

• Keep informing clients on new loan products

• Handle inquires and irate customers politely and diplomatically

• Study new products and participate in quarterly training programs Virtual Customer Service Rep

Comcast

September 2010 to January 2014

• Turned complaints into opportunities.

• Responded quickly to all requests for information.

• Recorded details of all inquiries, comments and complaints.

• Solved customer service problems.

• Handled complex queries and complaints.

• Assisted customers in making a decision about a product or service to purchase.

• Kept accurate records of discussions or correspondence with customers Office Assistant

Atlanta Foods International

March 2007 to December 2010

Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products.

• Managed a staff of 13 people.

• Greeted customers with professionalism in a friendly and welcoming manner.

• Worked with new customers in the development of new accounts.

• Generated repeat business through successful client follow-up.

• Successfully resolved customer issues and determined appropriate action to maintain customer service relationships.

• Effectively resolved invoicing issues

Education

Bachelor's

Skills

Call Center (8 years), Customer Service (8 years), Technical Support (4 years) Additional Information

Summary of Skills:

• Adept at working in a fast-paced environment

• Fast, accurate and have great attention to detail

• Ability to learn new skills

• Skilled in dealing with difficult customers

• Flexible to work in any shift

• Patient, excellent communication, listening, and persuasion skills

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