Customer Service Administrative Assistant
Resume:
Regina Amy Williams
Euclid, OH 44117
**********@*****.***
OBJECTIVE
In search of a challenging position that will embrace my previous work experience and afford me the opportunity to learn new skills in order to grow professionally.
SKILLS PROFILE
Microsoft Office, Shiftwise, Kronos Scheduler, Kronos Payroll, Oracle, Marview, Iprocurement, Data Entry, Organizational skills, Accounting Procedures, Athena, Informatix, Impact, IDX, OptiLink, EMR, Soft Labs, Physician Portal, RiskMaster
EMPLOYMENT HISTORY
Administrative Assistant (full time) 02/17-present
Greater Cleveland Regional Transit Authority
1240 West 6th Street, Cleveland, OH 44115
Assist the Director of Risk Management with all duties. Accounts Receivable/Accounts Payable, Kronos Scheduler, calendar maintenance, typing, filing, customer service, scheduling data entry and typing minutes, travel request, prepare reports, records management and insurance application filings.
Burlington (Cashier / part-time)
22400 Euclid Avenue, Euclid, OH 44123 02/16-present
Customer service, cash applications, assisting all other departments as needed, promote various. Make sure the store is clean and appealing to customers.
Administrative Assistant (full-time) 10/13-10/2016
Safety Department, University Hospitals Case Medical Center
11100 Euclid Avenue, Cleveland, OH 44106
Accounts Receivable/Accounts Payable, Kronos Scheduler 7.0.07, vendor approval, manage budget for the department as well as the EOC Committee, Project Manager, manage calendars of entire department, Content Manager of Safety Dept Website, ensure compliance of all hospital employees, update training information on LMS, event planner, address safety concerns throughout system, type meeting minutes, scheduling, optilink scheduling through Kronos.
Clerical Duties: typing, filing, faxing, customer service, data entry, timekeeping
Member Enrollment Coordinator (part-time) 1/14-6/2014
CVS Caremark,
29100 Aurora, Solon OH, 44139
Process individual and group Part D insurance, customer service, ensure all information is correct in database. Update any changes, additions or deletions. Ongoing contact with CMS regarding member’s insurance plans.
Medical/Department Secretary (float) (full-time) 1/2012-10/2013
University Hospitals Case Medical Center,
11100 Euclid Avenue, Cleveland, OH 44106
This position requires travel to multiple practices and departments throughout the UH Health System. As a Medical Secretary my roles and responsibilities include receptionist, process prescription, coordinate physician’s daily schedules, patient scheduling, balance payments, organized events at various practices. Patient registration and insurance processing. Clerical duties including: provide excellent customer service, and process patient information, follow up telephone calls, creating charts, filing, faxing, and emailing. Kronos scheduling for all allied staff throughout health system. Payroll through Kronos.
Lead Staffing Coordinator (full-time) 1/1999-1/2012
Enterprise Staffing, University Hospitals Case Medical Center,
11100 Euclid Avenue, Cleveland, OH 44106
General Duties: Work with Nurse Managers, Staffing Coordinators, and Schedulers through the health system regarding RN scheduling for PRN shifts and Long Term Contracts. Pool candidates (RN’s [PRN and Travel], Medical Assistant, Respiratory Therapy, Secretaries Sitter/Companion, Environmental, and Nutrition workers) from outside agencies to assist daily in supplementing staffing through out the health system. Content Manager of ESS Website, Coordinated and billed private duties for UH and UH Connect patients. Trained office staff. Organized team meetings, trained new coordinators/schedulers. Scheduled training and education for new ESS employees as well as travel RN’s, Input long term and PRN shifts into Kronos Scheduler.
Clerical Duties: typing, filing, faxing, customer service, data entry, purchasing, payroll manager for over 400 employees. Manage all accounts for Travel Staff, Accounts Payable and Accounts Receivable via Shiftwise and Markview.
Clearinghouse Duties: (assuring ESS employees and agency staff are properly credentialed prior to working) checking backgrounds, immunization records, licenses, etc., Customer Service,
Management of Shiftwise (Vendor Management System used for agency staff and the ESS internal Resource Pool): New employee input, Shiftwise time keeping and invoicing, assist with the on-boarding process of new employees. Trained office staff when vendor management system had major updates and roll out.
Administrative Assistant (part-time) 1/1999-2/2000
Veteran Affairs Hospital,
10701 East Blvd., Cleveland, OH 44106
Typing, filing, customer service, intake for Orthopedic Research Project
Distributed payment to participants, tracked progress for over 130 Veterans
Administrative Assistant (full-time)
City of Cleveland (5th District Police Department) 10/1996-7/1999
10500 Chester Avenue, Cleveland, OH 44106
Customer Service, data entry, payroll, collection of statistical data, community service planner, purchasing, worked as an assistant to the Commander of the 5th District Police Department, made all appointments, travel arrangements, attended community meetings
EDUCATION
University of Phoenix 2011-present
BA in Accounting
Kaplan University 2009-2011
Cuyahoga Community College Nursing Program 2004-2008
Cleveland Hts. High School diploma
References Furnished Upon Request
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