Manager Service
Resume:
Schaumburg, IL
******.****@*****.***
MIKE WEHRLE
TECHNICAL SKILLS
Dynatrace APM
Windows Server 2008, 2012 OS
Orion
Set up and troubleshoot file transfers using FTP, FTPs, SFTP, Connect:Direct and AS2
Work with clients to understand needs and work them to meet those needs.
Onboarding of trading partners
Data translation to and from several formats: XML, X12, Fixed length, XLS, XLSX, CSV
Patch installation
Linux
Ability to understand and clearly communicate technical features
Report creation and automation using SQL
Strong communication skills including ability to deliver professional written
Troubleshooting complex problems and finding solutions to meet business needs
Creating processes that Sarbanes-Oxley compliant
Working with HIPPA and PPI data
Troubleshooting network issues using Wireshark, and other TCP/IP utilities
IBM Sterling Secure Proxy (SSP)
IBM Sterling File Gateway (SFG)
IBM Sterling Control Center (SCC)
IBM Sterling Integrator
Service Now
SQL queries formerly
EXPERIENCE
OPTUM RX (FORMERLY CATAMARAN, FORMERLY SXC)
1/2006 – current – MFT Application Integration Manager (current role)
Under Catamaran (Application Integration Team Lead)
Under SXC (Production Operation – Payment Solutions Group)
Manage and mentor team of administrators and operations for the B2Bi MFT application handling 50K files weekly for 1000+ trading partners.
Performed several data center migrations and application upgrades. Designed, documented and support multi environments Windows and Linux server clusters consisting 40+ servers in multiple network tiers communicating with external and internal end points. Designed, documented and supported F5 load balancer configurations for the servers. Designed and built process flow to integrate several dozen applications. Analyzed server metrics and tuned servers or applications to enhance performance. Working with development team to build out GIT and Jenkins for DevOps framework. Design, document and support custom framework for managing and automating file delivery across multiple datacenter, operating systems and applications, including Sterling Integrator, Tibco, RxClaim, and Service Now. Interface with business and technical teams several times a week to understand and design solutions to meet business needs. Implement designed solution equating to more than 30 changes a month. Analyzed existing processes and made enhancements to performance of the application decreasing processing load by 80%. Created documentation detailing how processes work and interact with other applications. Work with non-technical resources to break down complex technical situations so it can be understood. Manage VM hardware and software for designed processes using windows batch and visual basic scripts. Introduced several new tools such as PCM, Dynatrace, SSP, SFG, SCC, Service Now and applications to assist with automation, integration and monitoring. Part of 24/7/365 on-call support team that would support and deploy new functionality and applications. Handle 3rd level support. Enable teams to collaborate on technical solutions and foster cooperation where needed, and remove roadblocks so that we achieve success for the teams. Designed and support multi server, multi environment functionality from top to bottom ensuring all servers are up to date and running efficiently.
FIRST AMERICAN REAL ESTATE TAX
8/03 – 1/2006
Worked with count assessors, and treasures’ offices to obtain PIN numbers and tax amounts for Real Estate and Mortgage companies with a 99% accuracy. Communicated with various county offices to verify real estate information for mortgage companies.
EDUCATION
DEVRY UNIVERSITY
Bachelor’s degree in Computer Information Systems
LEADERSHIP
Lead and mentor team of admins for applications. Direct development efforts to address issues and enhance functionality.
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