Business Office Manager

Keshia M. Brown

**** ***** ******* **** ********, SC 29945 ~843-***-****~ **************@*****.***

OBJECTIVE

Business Office Manager

SUMMARY OF QUALIFICATIONS

Advanced level training in Microsoft Office Suite, Publisher, Access and Outlook

Certified Professional Coder certification (CPC) - AAPC

ICD-10-CM Proficient

Ophthalmic Coding Specialist (OCS) – JCAHPO/AAO

Ophthalmic Scribe Certification (OSC) - JCAHPO

Proficiency in QuickBooks

Superior communication and presentation abilities

Knowledge of Healthcare Effectiveness Data and Information Set (HEDIS)

Extensive experience with NextGen Practice Management and EHR

PROFESSIONAL EXPERIENCE

06/18 – Present Encompass Health Bluffton, SC

Accounts Payable/Payroll Specialist

Responsible for accurate and timely Accounts Payable processing

Processes new vendor/supplier onboarding

Maintains accurate and complete records of invoices processed

Reconciles facility and employee level compensation and tax information

Troubleshoots questions regarding all aspects of payroll items

Processes off-cycle check requests

Keys and reconciles payroll

Communicates with HR on new hires to ensure accurate compensation

Responsible for training all staff on new timekeeping system

Supervises staff to ensure timely processing of payroll to meet deadlines

Reviews items regarding check replacement, stop payments, and voids

08/17 – 06/18 Canterfield of Bluffton Ridgeland, SC

Business Office Manager

Maintain payroll and accounting systems

Create and manage new employee files/records

Responsible for accounts receivable, accounts payable, resident funds, petty cash

Support Executive Director in all office functions

Assist with tours and resident move ins

Responsible for coordination of benefits for all new employees

Process payroll for all non-exempt employees

02/17 – 07/17 Georgia Eye Institute of the Southeast Savannah, GA

Revenue Cycle Analyst

Identify deficiencies within the revenue cycle to decrease recurring errors

Establish methods to accelerate cash collections and decrease days in A/R

Identify root causes for delays in processing

Implement technology initiatives to improve revenue cycle

Compile financial reports for monthly physicians’ meeting

Review and approve patient and payer refund requests

Coordinate special projects to improve patient interaction with organization

10/14 – 12/16 Beaufort Eye Center Port Royal, SC

Business Office Manager

Support company operations by maintaining office systems and supervising staff

Manage all providers individual and group enrollment and credentialing

Manage and process payroll through ADP

Manage all financial aspects of the business (billing, banking and accounting)

Oversee correct use of procedure and diagnosis codes

Reconcile bank statements; Responsible for all AP and AR functions of practice

Insurance billing and verification; claims processing; scrub/rebill denied claims

Supervise release of medical records

Project Manager for EHR implementation

Serve as company’s benefit coordinator for Blue Cross Blue Shield

06/10 – 01/15 BJH Comprehensive Health Ridgeland, SC

Administrative Assistant/Clinical Education Coordinator

Provide direct assistance to Regional Director of Medical Education

Serve as point of contact for all physicians, providers and preceptors of medical students, as well as executive level management

Schedule 3rd and 4th year medical students for all clinical rotations

Update and maintain database of all students’ credentials and immunizations

Enter and create profile of credentials and site locations for all physicians

Enter all end-of-course/clerkship clinical performance evaluations

Process and manage all check requests for physicians’ honorariums

11/11 – 06/12 Beaufort Memorial Hospital Beaufort, SC

Scan Tech (Health Information Services) Part-time

Retrieve discharged medical records from various nursing units and departments

Ensure receipt of all records within twenty-four (24) hours of discharge/visit

Prep, scan and index medical charts into patients’ Electronic Medical Record

Release appropriate medical records requested by physicians/patients

Generate discharge reports from Meditech

Prepare productivity reports for supervisor

08/09 – 06/10 BJH Comprehensive Health Ridgeland, SC

Health Information Services Supervisor (HIS)

Motivate staff to ensure performance standards are met and exceeded

Resolve staff issues and patient complaints

Prepare department policies and procedures and enforce changes made

Create health center’s schedule to ensure adequate coverage during operation

Independently make decisions and take appropriate actions to ensure proper flow

Maximize staff productivity by organizing work load and standards

Prepare and conduct fair, objective and timely performance evaluations

Organize and prepare agendas for staff and departmental meetings

Train new department employees

Supervise release of medical records

04/07 – 08/09 BJH Comprehensive Health Ridgeland, SC

Administrative Assistant to Chief Financial Officer

Prepare and assemble finance reports for inclusion in monthly board packets

Manage Chief Financial Officer’s calendar

Plan travel arrangements for Chief Financial Officer and Director of Accounting

Prepare timesheets and expense reports for Chief Financial Officer

Maintain finance department’s files, contracts, and grants book

Field all questions and requests regarding pension benefits

Schedule meetings, conferences and appointments

Interact with all departments, outside agencies and auditors

Function as department liaison for individuals/groups associated with finance

Compose letters, reports, memorandums and various other correspondences

01/07 – 04/07 Beaufort Jasper Water & Sewer Beaufort, SC

Customer Service Representative

Open/Close service orders

Assist customers with billing/service inquiries

Communicate with field crew via 2-way radio

Create/Process service orders

General account maintenance

07/00 – 12/06 Hargray Communications Beaufort, SC

Communications Representative

Create/Maintain customer records

Service order/data entry

Assist customers with resolving billing/service issues

Accept and process payments

Sell wireless equipment and accessories

Close cash and reconcile deposit

Contact customers with 30-60 days past due balances for payment

EDUCATION

Excelsior Technical Institute Medical Coding & ICD-10

Strayer University Healthcare Management

Member of American Academy of Ophthalmology (AAO)

Member of American Academy of Professional Codes (AAPC)

Member of American Society of Ophthalmic Administrators (ASOA)

Member of Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)

REFERENCES AVAILABLE UPON REQUEST

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