Frederick M. Kerth

**** ****** **, **********, ** 452**-***-*** 1970 ac752g@r.postjobfree.com

SUMMARY:

SENIOR TELECOMMUNICATIONS PROFESSIONAL

High-achieving and experienced telecom professional with more than 20 years of project management, customer service, vendor management and consultative sales.

Considerable experience coordinating all stages of project implementation: planning, design, scheduling, implementation, testing and turn-up.

Managed multiple projects simultaneously to successful completion

Experience with customer relations and end-user support

AREA OF EXPERTISE:

Strategic Network Planning

Project Management

Cost Reduction

Quality Customer Care

Vendor Relationship Management

Strategic Problem Resolution

Continuous Improvement

Critical Decision-Making

EXPERIENCE AND RESULTS:

Cincinnati Bell Technology Services (CBTS) – Cincinnati, OH

Professional Services Contractor at Cintas Corporation

Project Manager/Telecom Analyst, August 2008 – Present

Team Lead for a team of six members to convert the local phone service at over 500 locations, reducing spend by 55%

Coordinated a project for the installation of over 200 broadband internet backup circuits from multiple service providers matching company’s SAP rollout schedule

Direct the dispatches of technicians throughout the country to assist with installation of all managed services, i.e. phone lines, broadband and ethernet circuits

Review the configuration of the telecommunications services at the locations (landlines, broadband internet and VoIP services) to ensure the optimal performance for the location based on changes in technology

Coordinated the installation of new primary network circuits at locations not part of the SAP rollout.

Manage installation of all networks services for locations that were moving or new startups

Lead regular status meetings for all projects

Perform troubleshooting for impaired service conditions at locations for all telecommunications services, over 3500 landlines and 200 broadband internet circuits. Goal is 99.9% uptime.

Analyze monthly invoices for accuracy with inventory and billing. Disputing all discrepancies resulting in 5% to 10% cost reduction

Broadwing/Level 3 – Cincinnati, OH

Project Manager, April 2006 – April 2008

Provided Sales and Technical Support to Cincinnati Bell Agents for the sale of Broadwing/Level 3 products/services

Managed the designed and implemented corporate voice and data networks

Optimized business to newer technologies, i.e. MPLS and VOIP services.

Modern Office Methods – Cincinnati, OH

Account Manager, April 2005 - December 2005

Managed and called upon businesses to introduce our products and services

Maintained business relationships

Negotiated sales through communication between buyer and sales manager

AT&T Network Sales – Cincinnati, OH

Account Executive, January 1993 - November 2004

Managed portfolio of 10 major accounts and 25 smaller worth $5 million in annual AT&T revenue

Earned Sales Vice President award for top overall sales, Top 5% of sales force in the region

Responsible for maintaining current customer based with personalized service

Responsible for new revenue growth through application sales and obtaining competitive accounts

Consultative sales of AT&T’s voice network, data network, internet and value-added services

Managed the installation of all network services sold

Developed customer specific solutions to meet individual technical service requirements

Negotiated market offers with headquarters to meet client financial requirements while maintaining AT&T’s corporate profit goals

Performed as formal mentor for newly hired account executives

System Consultant, September 1989-January 1993

Designed and implemented network services for Account Executives in Ohio

Managed the installation of all network services sold by the team

Education:

Bachelor of Science, Marketing

Miami University, Oxford, Ohio 1982-1986

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