Rochelle L. Brice

716-***-****, ac74xq@r.postjobfree.com

Summary

Business Administrator and Customer Service professional with ten years of combined industry experience. Proven track record in diligent communication, excellent time management, organization, and problem solving abilities. My objective is to secure an administrative position where I can employ my strong customer service and administrative skills. Education

State University of New York College at Buffalo 05/14 Bachelor of Science in Business Administration, Concentration in Management, GPA: 3.2/4.0 Dean's List

Experience

Temporary Receptionist, International Imaging Materials Inc., (IIMAK) Amherst, New York 8/18 – 12/18

● Greeted visitors, answer or refer inquiries through utilizing and maintaining employee and department directories

● Maintained security, monitoring logbook, issuing visitor & employee security ID badges

● Managed multiple phone lines dispatching calls, while maintaining good customer service

● Ensured a safe, clean and welcoming reception area at all times

● Received and sorted daily mail, applied US postage to domestic and international mail via postage meter Customer Service Representative, Multisorb Filtration Group, Buffalo New York 3/18 – 7/18

● Processed purchase orders, return merchandise authorizations (RMA’s), and generated quotes

● Organized the delivery of orders using Incoterms while communicating with the shipping department

● Kept all client records updated

Dispatcher, Edwards Vacuum LLC, Sanborn, New York 6/15 4/17

● Maintained 75 webportals for invoicing and collecting purchase orders for over 100 clients/customers

● Distributed email, delegated quotes and purchase orders to Customer Care Coordinators

● Governed three mailboxes averaging over 300 emails everyday International, national, and regional

● Created district codes and input data for new customer forms utilizing SAP & CRM software systems

● Sent and received email correspondence between Edwards valued customers and its international work force Temporary Staffing Clerk, Erie County Medical Center, (ECMC) Buffalo, New York 1/15 – 6/15

● Coordinated employee time and attendance

● Processed employee vacation, FMLA, and sick leave requests

● Submitted payroll into Kronos software system

● Preformed administrative duties

Temporary HR Recruiter, Southeast Works, a division of People Inc., Depew, New York 7/14 1/15

● Selected, interviewed, and screened applicants for job placement

● Registered and processed applicants utilizing internal employee database

● Preformed administrative duties

● Coordinated Job fairs

Human Resources Intern (unpaid), Durham Staffing Inc., Orchard Park, New York 8/13 – 1/14

● Took a full course load while working as an intern

● Processed payroll and New York State workers’ compensation eligibility applications

● Selected, interviewed, and screened applicants for job placement

● Registered and processed applicants utilizing internal employee database

● Answered phone inquiries and, referred clients to appropriate resources Skills

● Proficient With Microsoft Word, Access, Adobe, PowerPoint, Excel, ADP, SAP, CRM, Kronos

● Working knowledge and understanding of American Sign Language

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