Engineer Software

JAMES D. (JIM) GARDNER

469-***-**** - **************@*****.***

LinkedIn: www.linkedin.com/in/jimgardner123

Software Engineer / Systems Programmer / Configuration Management

I am an IT professional specializing in Software Engineering with in-depth experience developing and supporting high performance enterprise applications residing on various platforms. I have proven success developing strong client relationships using interpersonal communication skills to provide the highest quality customer experience. I am skilled in all phases of application development, from requirements gathering, analysis and design, through architecture, documentation, implementation and maintenance. My goal is to learn something new every day. I like to fix things that are broken, and improve things that aren’t broken but could be better.

Extensive experience on HP Nonstop (Tandem) systems in application development, maintenance, system administration, batch scheduling, and database administration.

Experience with Unix (Solaris, AIX, HP-UX) and Linux (RedHat, SuSE) platforms in application support, configuration, monitoring and testing.

Experience with business software development and maintenance life cycle methodologies.

Extensive experience utilizing the following competencies:

Systems engineering and Systems Life Cycle.

HP Nonstop database design and management (HP Nonstop SQL and Enscribe)

HP Nonstop Systems administration; hardware/software upgrades; system security.

Software application development and maintenance.

Business process automation

Event monitoring

On call (night/weekend) support experience.

Problem solving, software troubleshooting and defect resolution.

Software configuration management (SCM) and change control processes/procedures.

Experience working in the following industries:

Transportation – passenger reservation software; package shipping software

Software – Enterprise software maintenance for a Fortune 500 software vendor.

Healthcare - Claims administration and claims processing with Eligibility verification.

Banking - ATM networks, POS, banking software and business processes.

Hospital - Health care patient information systems.

Warehouse - Inventory control, packing and shipping procedures and methodology.

Manufacturing systems - WIP/Tracking systems.

TECHNICAL SKILLS

Hardware:

HP Nonstop (Tandem) servers (S-series, K-series, H/J-series, Blade System servers), Sun SPARC (Solaris), IBM i5 e-Series servers.

Programming

Languages:

HP Nonstop - C, COBOL, SCOBOL, TACL, TAL.

Other - C++, Java, XML, PERL, Visual Basic.

Applications:

HP Nonstop - Pathway, TMF, EMS, Inspect, SQLCI, Prognosis, MOMI, SCUP, Netbatch, Measure, Enform, Base24, TCP/IP, ODBC, OSS, Shadowbase.

Other - CA WA AE (AutoSys) version 11.3, CA Gen (formerly AllFusion Gen, COOL:Gen), Visual Studio, CVS, Eclipse, TFS, Oracle, SQL Server.

PROFESSIONAL EXPERIENCE

Greyhound Lines, Inc. - Dallas, Texas Feb 2015 – Oct 2018

Senior HP Nonstop Developer

Developed and managed HP Nonstop applications for the TRIPS (bus line reservation and scheduling system) and Greyhound Package Express (GPX package shipping system).

Created and modified Pathway configuration for Nonstop serverclass executable programs written in TAL, C and COBOL languages for both Enscribe and Nonstop SQL databases.

Monitored OLTP and batch processing applications using EMS and MOMI

Worked on Application Support team supporting various applications and monitored network and systems (2016-2017); (Kronos payroll application, Microsoft SSMS, AlertBot)

Performed post-deployment verification per deployment procedures.

24x7 production support on-call responsibilities for Greyhound’s Nonstop applications.

Created and maintained custom Enform reports and SQL queries for business stakeholders.

Performed peer (design and code) reviews with other team members.

Worked with RMS PrimeCode and Git for source code version control.

Performed defect analysis tracking using Service Now and Jira incident management

Software release management involving building applications, creating deployment scripts, and executing scripts to deploy/migrate software changes through multiple environments including production with a minimal amount of impact.

Accenture - Austin, Texas Oct 2013 – Feb 2015

Dynamic Computing Services (contractor) - Austin, Texas June 2013 – Oct 2013

CA Gen Developer

Texas Medicaid Health Partnership (TMHP) - Compass21 Base Enhancement Team (C21/BET)

Utilizing experience working on Medical Claims systems, knowledge of CA Gen, C, TACL and Nonstop SQL to analyze, code, and test simple to moderate modules for new programs and changes to existing programs according to approved detailed technical designs and test cases.

Executed build activities of new and existing modified modules on the Nonstop platform.

Recorded test results in HP Quality Center and resolved identified defects as assigned.

Created TACL scripts to perform Nonstop SQL table refresh using Dataloader (DBX) and created Netbatch jobs to schedule jobs in the calendar for daily, weekly/monthly updates.

Utilized change management system to version code changes following approved change management processes.

Created and modified Pathway configuration for Nonstop serverclass executable programs.

Acquired new skills in an appropriate timeframe. Shared knowledge and experience with coworkers. Mentored new employees.

Participated in special projects as needed.

CA Technologies (formerly Computer Associates) - Plano, Texas 2005 – 2013

Software Engineer (2011 – 2013)

CA Workload Automation System Agents – Sustaining Engineering – Level 2 Software Support

Performed system architecture of the Workload Automation System agent for the HP Integrity Nonstop platform. Utilized troubleshooting and code debugging expertise, worked with customers to resolve their application issues, demonstrated strong communication skills to determine and understand the details of the customer's problem. Modified WA Agent code to correct defects.

Diagnosed software defects in CA WA AE (AutoSys) Scheduler and System Agent software reported by customers. Modified, compiled and debugged enterprise CA Workload Automation software on various distributed platforms including HP Nonstop, Windows Server, AIX, Solaris, HP-UX, Red Hat Linux (skillset: Java, shell scripting, Eclipse).

Subject Matter Expert (SME) for HP Nonstop platform and WA Agent for HP Nonstop.

Collaborated with development, QA and management redesign legacy Tandem Agent application as part of development team to work with existing CA WA Scheduler software on HP Nonstop S, H and J-series systems (skillset: C, TACL, TAL, JAD). This resulted in providing continued support for customers needing to upgrade to the latest hardware, resulting in the continued extension of millions of dollars of contracts.

Managed HP Nonstop build environment and source repository for HP Nonstop System Agent (skillset: Eclipse, CVS). Taking on this role save the company tens of thousands of dollars by not having to hire a software configuration manager (SCM), or training one of the existing SCM's.

Created HP Nonstop System Agent training material; led Nonstop Agent training sessions for development and support team members (MS Word, SharePoint). This saved the company by not having to invest in technical writers to produce the necessary documentation.

Software Engineer (2005 – 2011)

CA Gen (formerly AllFusion Gen, COOL:Gen) – Sustaining Engineering – Level 2 Software Support

Modified and developed the CA Gen for HP Nonstop platform runtime libraries and Setup Tool to deliver the product with the CA Gen r7.6 suite of products (C, TACL, Java, XML, Eclipse). Modified CA Gen product was delivered on-time and within budget. Utilized troubleshooting and code debugging expertise to diagnose and correct customer application issues, demonstrating strong communication skills. Worked on customer issues for the CA Gen Toolset (C, C++, Visual Studio).

Ported the CA Gen r7.6 to the S-series HP Nonstop platform. CA Gen is a 3rd-generation CASE and Modeling tool that runs on Windows, Unix/Linux, Mainframe and HP Nonstop platforms.

Documented procedures to modify/build/publish the CA Gen HP Nonstop Runtime routines.

Utilized C/C++ knowledge to diagnose software defects in the CA Gen Toolset. Devised and coded defect resolutions. Unit and regression tested proposed solutions. Packaged solutions delivered to customers (skillset: C, Inspect, TACL, PAK).

Electronic Data Systems (EDS) - Austin, Texas 2001 – 2004

Systems Engineer (2004 – 2004)

Arkansas Solution Center -- Arkansas Medicaid XIX account

Planned and executed migration of Arkansas Medicaid application from one HP Nonstop system to a newer, more powerful HP Nonstop system resulting in zero down-time other than toggling data communications from the old system to the new one.

HP Nonstop hardware migration project: utilizing HP Nonstop SQL DBA knowledge and skills, successfully migrated Medicaid application and database from older HP Nonstop systems to newer, more powerful systems; (Dataloader, SQLCI, TACL, TMF).

DBMS maintenance of HP Nonstop SQL database; base table partitioning, index creation.

Defect resolution of CSR’s (Customer Service Requests) using Nonstop COBOL85, TACL;

Systems Engineer (2002 – 2004)

Alabama Medicaid XIX account – HIPAA Implementation project

HIPAA Implementation, including converting COBOL programs written using the ADW case tool to the COOL:Gen CASE tool (HP Nonstop Native COBOL).

HP Nonstop hardware migration project: successfully migrated the Alabama XIX Medicaid application; created replica database on new HP Nonstop systems using SQLCI DDL scripts.

Installation and configuration of COOL:Gen’s Setup Tool on the HP Nonstop (TACL, COOL:Gen).

Systems Engineer (2001 – 2002)

NHIC Account -- Texas Medicaid XIX project (Compass21)

Demonstrated wide assortment of COOL:Gen and HP Nonstop expertise in bringing the Texas Medicaid online. Subject matter expert (SME) for implementing the COOL:Gen generated claims engine application onto the HP Nonstop platform.

Managed pre-production QA and final testing of the HP Nonstop-based application Compass21, which was successfully implemented into production in 2001.

Change management and source control of COOL:Gen and hand-written C language programs, developed for the Compass21 application (skillset: Visual SourceSafe, COOL:Gen Client Server Encyclopedia (CSE), SLC methodologies).

Developed/managed custom user exit routines using Shadowbase.

Administered the Oracle-based COOL:Gen Client Server Encyclopedia (CSE) utilizing SLC skills.

Collaborated in successful 2002 Disaster Recovery exercises.

Dell Computers, Inc. - Austin, Texas 2000 - 2001

Programmer Analyst IV

Project: WTCS

Performed software configuration management supporting the WTCS application. Mentored new WTCS support team members.

Performed source code version control (PVCS Version manager) of the WTCS application (written in Nonstop COBOL) which supported the manufacturing tracking application.

Built COBOL modules and deployed changes to numerous environments.

Synchronized Pathway server configurations between unit test and integrated test environments.

Electronic Data Systems (EDS) - Austin, Texas / Richmond, Virginia 1995 - 2000

Systems Engineer (1998 – 2000)

NHIC account - Project: Texas Medicaid XIX

Utilized analysis, design, and Component Based Development (CBD) skills to create, test and implement the COMPASS21 application using the COOL:Gen CASE tool (COOL:Gen 5.0, MS Visual SourceSafe, MS Access, Visio, Oracle).

Exercised change management and source control of COOL:Gen and hand-written C-language programs, developed for the Compass21 application (Visual SourceSafe).

Designed/developed TACL macros to automate manual steps in the program compilation, installation, implementation, and the release/promotion process.

Data conversion activities, extracted data from IBM mainframe files and converted/loaded files into HP Nonstop Enscribe files; loaded data into SQL tables using Dataloader and custom TACL scripts.

Systems Engineer (1995 – 1998)

SIGNET Bank account - Project: ATM/POS Tandem network

Performed SYSGEN/Cold Loads and OS upgrades, and monitored system hardware to ensure system outages were well below the acceptable, contracted Service Level Agreement (SLA) established by the customer (Signet Bank).

Managed migration of Tandem system’s ATM network application to new data center. Received letter of recommendation from SIGNET Bank and EDS management.

Implemented modifications to the Tandem ATM network application running ACI's BASE24 application (written in Nonstop COBOL and TAL).

Performed successful off-site Disaster Recovery (DR) activities that entailed backup, off-site storage, and disaster site recovery procedures.

EDUCATION

Bachelor of Business Administration

University Of Central Oklahoma, Edmond, Oklahoma

Major: Computer Science / Information Systems

Certifications / Continuing Education / Training

ITIL Foundation v3 certified (2017)

HP Nonstop (Tandem):

Pathway Programming

Guardian API Programming (TAL)

SQL Management & SQL/MP Query Design for Performance

TACL Programming

Nonstop COBOL I & II

Performance Analysis and Tuning

Additional education and training:

Agile Software Project Management

C Programming – Intermediate and Advanced

OOP with C++

Consolidated Data Modeling

Designing & Implementing Applications

Requirements Determination Process

PERL programming & CGI Programming with PERL

Java Programming I & II

OWASP Open Web Application Security Project

Security Short: Ransomware

Privacy and Data Protection Essentials

Security Awareness Essentials

Anti-Phishing Essentials

PCI DSS

Secure Coding for Web Developers

Contact this candidate