Technical Writer Project Manager

Summary Qualifications

Bilingual in French and English

Strong interpersonal, organizational, and communication skills

Strong leadership and facilitation skills

System implementation

Software analysis

Network administration

Hardware administration

Office Administration

System analysis

Experience with Agile methodology

Professional Experience

Hikma Pharmaceuticals - March 2018 – November 2018

Technical Writer

Create, edit and update Clean Hold Time(CHT) and Dirty Hold Time (DHT) protocols

Create, edit and update Standard Operation Procedures for the Cleaning Validation and Computer Validation teams

Review executed technical protocols and test records for accuracy and compliance with the validation program and Good Documentation Practices (GDP)

Utilize internal archives (electronic and paper) to research/cite supporting information for authoring and/or review of technical documents

Review lab results for cleaning studies against protocol requirements and document results in cleaning development test records

Attend cross-departmental meetings (Equipment & Cleaning) Validation to capture/interview functional feedback for inclusion in technical documentation

Interact with Flow Technicians to capture analytical data for inclusion in technical documentation

Facilitate cross-departmental reviews, feedback, change control, and approvals for technical documentation against program timelines

Assist in various administrative duties in the Cleaning, Equipment and Computer Validation departments respectively.

AY Manufacturing, Ltd - January 2018 – March2018

Assembly Technician

Collaborate as part of a dynamic team to test and verify functionality of sunroof components before assembly

Support training of new associates in accordance with safety and productivity procedures

Inspect and report defects in daily activities to ensure optimal product quality

Recommend quality improvement of work flow to maximize efficiency

ThoughtWorks and the Knowledge Sharing Campaign (India) - March2016 –October 2016

Technical Intern

Implement project development using Agile Best Practices and methodology to increase productivity

Pioneered in software development lifecycle through collaborative team effort and strong leadership

Mentored novice technical writers in three-stage software development process:

-Business Analysis team updates client requirements for software development

-User Interface/User Experience team corrects and updates final product to meet client specifications

-Quality Analysis team troubleshoots software

Nova Technical Consulting (India) - 2012 - 2014

Technical Writer

Created and modify technical documentation for a wide variety of technical products

Researched and interact with subject matter experts for quality and improvement

Improved content and perform self-reviews during regular updates

Collaborated with globally distributed development team on remote projects

Developed and maintain professional documentation, templates and style guides per client specifications

Formatted and structured software product descriptions, release notes, and design documents

Developed web projects using Ruby and Rails

SMSone (India) 2012 – 2012

Technical Writer and Project Manager

Analyzed future business projections to create strategic plans, templates, and delivery mechanisms

Managed educational and Paying Guest portals and content/client data

Develop and review technical documents for content, accuracy, and format.

Created source material in the form of engineering drawings, software description documents, test plans, design specifications/documentation.

Review website publications and updates

Researching, documenting, and developing detailed procedures to include operator, maintenance, troubleshooting, fault isolation, checklists, and technical specifications.

Guided customers through provision of online support

Education

Bachelor of Arts, in Economics, Political Science & Public Administration. 2017

Osmania University, Hyderabad, India

Computer Hardware and Network Administration Certificate 2011

Zoom Technologies Institutes, Hyderabad, India

Technical Expertise

Languages: XML, HTML, Ruby on Rails, Command Prompt

Authoring Tools: MS Office Suite, Project; Adobe FrameMaker, Adobe RoboHelp, Illustrator; Vignette CMS, Visio, Madcap Flare, Adobe InDesign.

Operating Systems: Windows NT/XP/2000/8/10, Linux

Databases: Oracle, Access, MySQL, Oracle SQL Developer.

Hardware: servers, mobile devices, computer systems, peripheral equipment

Networking: N+

Cloud Computing: Azure, AWS, OneDrive, Google Cloud, Veeva

Version Control: Github, JIRA/Confluence

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