Customer Service Sales

RICKI LEAK

**** ********* **** ******* **, ***** 919-***-****

**********@*****.***

OBJECTIVE: To obtain a position in the criminal justice field, utilizing the social science skills and analytical skills to achieve organizational goals that will better improve the criminal justice system.

EXPERIENCE

DECEMBER 2017– MAY 2018

VERIZON WIRELESS CAMPAIGN & TIER1 APPLE TECH ADVISOR, CONDUENT (RALEIGH, NC)

Provided technical reasoning in answering calls from a switch board

•Assisted customer's with financial issues due to billing errors or misusage of data

•Performed troubleshooting techniques to help limit the prior issues with the device

•typing speed 40wpm, and conducting research and informing the customer of the changes and possibilities with their (iPhone, iPad, iPod, iPod Touch, MacBook's,

•Daily calls answered on average: 70 calls and more

•Main goal answering technical calls and deescalated irritate customers and aided guidance to a better understand of the overall product

AUGUST 2016 – AUGUST 2018

SALES ASSOCIATE/CASHIER, DOLLAR GENERAL (SANFORD, NC)

Conduct sales transaction that yield approximately $1500 daily to the average financial income

Provide exceptional customer service to increase repeat business

Useful janitorial skills for the cleanliness of the store and restrooms for customers

Stocked the shelves and aisles with the correct and necessary items to have things run efficiently

Assisted in the stores policies and procedures for the safety and concern of customers

JANUARY 2013– AUGUST 2017

FINANICAL & SECETERIAL ASSISTANT, SAINT AUGUSTINE’S UNIVERISTY, RALEIGH NC)

Assisted majority of the students at the university in the financial aid building, in regard to financial aid tips, or scholarly advice for scholarships.

Filed extensive paperwork in regard to tax forms, private information for parental loans and aid-based need.

printed copies and any paper needed to be done.

Operated a switch board to help assist parents or guardians with any technical questions due to financial expenses

JUNE 2015 – JULY 2016

TRIO PROGRAM: UPWARD BOUND OUTREACH COUNSELOR, RALEIGH NC)

Provided the knowledge from collegial experiences to provide useful and life learning insight on college life and goals

Assisted in programming and organizing outdoor activities for the high school students to enjoy throughout the day

During classroom lectures, tutored any students that needed help in English, History, and Mathematics

Monitored students and kept most of the activities peaceful and stress free

Responsible for 25 students

DECEMBER 2018 – DECEMBER 2018

CUSTOMERHD, RALEIGH NC)

Assisted with Republic Wireless members whom needed assistance with their mobile phones.

Operated Three Computer Monitors and screens for the job.

Helped with Tickets for Account Management, Cancelation Tickets, Hardware and Software, Sales and Orders.

Terminated as of December 20, 2018 for not being a good fit for the company.

OCTOBER 2016 – DECEMBER 2016

CRIMINAL JUSTICE INTERN, WAKE COUNTY JUSTICE CENTER (RALEIGH, NC)

Applied analytical skills with the criminal justice knowledge to help better assist juveniles

Observed and shadowed court room procedures in Civil, Traffic, and Juvenile court system

Ran data analysis on prior juveniles in lieu of the court room proceeding

Filed extensive, confidential paper work, along with entering in numerical data representing the juvenile’s recidivism rates to the prior offenses

Assisted criminal and juvenile lawyers along with juvenile court counselors in regard to the continuous case files, and reports for each individual

Composed a research report in reference to the experimental and learning experience of the criminal justice system and the large asset of knowledge being gained

Documented court reports to prior offenders, traffic tickets, and excel spreadsheets for client’s information also

Worked unpaid in reference to the internship

EDUCATION

MAY 2017

BACHELOR OF SCIENCE, Saint Augustine’s Univerisity

GPA: 3.98

Extra Meritorious April 2017

Extra Meritorious in the field of Criminal Justice

Dean's List 2013-2017

President's List 2014-2017

Outstanding Criminal Justice Award April 2017

Exceeding the expectations to over succeed standards, received a Metal from the Criminal Justice Department

AUG 2018

MASTER OF CRIMINAL JUSTICE, North Carolina Central University

Currently obtaining a master’s in criminal justice

First semester graduate student

SKILLS

Great analytical skills in the field of Criminal Justice

Spatial, Kinesthetic, linguistic learner

Operation of a switchboard

MS WORD, EXCEL, POWERPOINT, SPSS

Time orientated

Computer and tech savvy

Operate Three computer monitors

ACTIVITIES

Member and President of the Alpha Phi Sigma Criminal Justice Honor Society, Zeta Theta Chapter.

Member of Delta Sigma Theta Sorority Inc, Gamma Rho Chapter.

Member of the Raleigh Alumni Chapter (giving back to the communities)

Member of Alpha Kappa Mu Honor Society.

Member of the National Criminal Justice Association

Graduated Magna Cum Laude, #1 in Criminal Justice Department.

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