Customer Service Manager
Resume:
John J. Wilson
***********@***.***
https://www.linkedin.com/in/john-j-wilson-88659795 EXPERIENCE:
Suneva Medical (Temp Agency) November 2018 – December 2018 Warehouse Associate
Current GMP compliance and regulations for manufacturing in medical device.
Used QAD ERP System for purchase orders, work orders, receiving, transferring raw materials into production.
Prepare shipments for cold chain delivery using frozen ice blocks and gel packs to maintain product temperature.
Assist with EHS Regulations duties including disposal infectious hazardous material and bio-hazardous waste.
American Technologies Inc. December 2016 – October 2018 Warehouse Coordinator
Scan and track equipment to and from vehicles to job sites.
Enter jobs in Assured Complete system for corporate records and tracking.
Order and receive materials for multiple divisions on a bi weekly basis.
Monthly inventory of materials and bi yearly equipment inventory.
Assuring a crew of 30 plus and project managers have materials, equipment and tools for jobs assigned.
Monitor 20 plus vehicles for maintenance and repairs as well as record mileage.
Assist with office work and maintain warehouse, company property and cleaning equipment. Cal Comp USA (Temp Agency) July 2016 – August 2016 Shipping Coordinator
Pack, wrap and crate items for shipment, following company’s regulations, practices, and written instructions.
Weigh articles to be shipped and attach bills of lading and other appropriate documentation. Record parcel weight on invoice copy.
Check shipment to verify quantities, part numbers, and serial numbers. Responsible for the inclusion of appropriate operating manuals, literature, and peripheral equipment.
Determine carrier and shipping route. Contact carrier to schedule pick-ups.
Prepare and maintain records of materials shipped. Return rejected materials to vendors as directed by purchasing and/or PMs.
Make customer deliveries and perform related work as assigned.
Direct communication with Program Managers and production for any order discrepancies.
Maintain finished goods inventory and perform daily audits. Gen Mark Dx (Temp Agency) May 2016 – June 2016
Shipping & Receiving Coordinator
Pre ice shippers with -80 degree dry ice or frozen ice bricks for shipments.
Print out pre shipper sales orders for product to be pulled and verified by an Eagle scanner that is integrated with QAD ERP system.
Process orders with FedEx and or various freight couriers.
Transfer finish good into temperature controlled locations and ambient location.
Issue raw materials for production.
Organogenesis (Formerly Shire Regenerative Medicine & Advanced BioHealing) June 2011 – June 2015 Shipping & Receiving Coordinator and Safety Officer
Perform daily cycle counts to ensure inventory.
Ship and Receive temperature sensitive product at ambient, -40 degrees, and -75 degrees in monitor freezers.
Process between 60- 205 Purchase Order receipts per day.
Ensures all parts are available to fulfill material requisitions.
Responsible for quarterly safety inspections as the department Safety Officer.
Maintain partial balance for hazardous chemicals in the shipping process. Illumina (Temp Agency) August 2010 – March 2011
Material Handler
Recognize any shortages, overages or discrepancies and work with material coordinator on contacting planner on resolving issues at hand.
Audit materials per work orders.
Perform cycle counting.
Distribute parts to various departments.
Support manufacturing floor with materials and sub assembled builds.
NCM’s, RTS and over issues on Oracle MRP system as well as using multiple excel spread sheets. SAIC (Temp Agency) July 2010 – August 2010
Stockroom Clerk
Package outgoing shipments.
Daily cycle counting and count inventory including bag and tag for product assembly.
Perform kitting.
Utilize computer system to generate inventory lists, packing slips and other miscellaneous documentation as required.
Brian Cox Mechanical Inc. March 2008 – December 2008 Warehouse Manager
Managed two drivers, a tool repair person and up to six temporary warehouse workers.
Assign work details, and coordinate delivery and pick up at various work sites.
Constant communication with multiple foremen and project mangers on job sites assuring delivery of tools, product units, and materials.
Ensure tools and materials are up to OSHA standards and safety guidelines.
Coordinate multitasking assignments.
Iapyx Medical July 2004 – July 2007
Warehouse Manager, Customers Service
Managed three warehouse workers and up to nine temporary warehouse workers.
Primary responsibilities; provide customer service for distributors and representatives in the Medical Device Industry and hospitals.
Lead entire warehouse with shipping, inventory control, ordering shipping supplies, receiving products, quality control, cycle counting, and warehouse maintenance.
Computer literate with Great Plains, Star Ship, ACT, UPS online, Fed-Ex online, Excel and Word programs.
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