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Administrative Assistant/ Receptionist

Haines City, Florida, United States
January 06, 2019

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Winter Haven, Florida

863-***-**** – Mobile

Administrative Support Specialist

Skilled Customer Service Professional with Industrial and Warehouse Operations Expertise Versatile Administrative Support professional capable of providing individualized customer support, while maintaining agency initiatives and contributing to team efforts in accomplishing established goals. A talented and ambitious individual with a keen ability to learn, adapt and apply new concepts quickly. Detail oriented employee with exceptional communication interpersonal skills. Service provider trained to provide assistance to culturally diverse populations and to anticipate customer needs. Exceptional employee, cross-trained to handle all manner of clerical tasks, front-desk operations or transition into warehouse operations; ensuring all customer needs are met. SUMMARY OF QUALIFICATIONS

Analytical and critical thinking skills

Microsoft Office programs (Word, Excel, Outlook)

Organized, reliable and skilled multi-tasker

Customer de-escalation and problem solving

Customer service and warehouse management

Knowledge of commercial warehouse operations

Strict adherence to HIPAA standards and guidelines

Cross trained to operate material moving equipment

Able to receive, process, and distribute information

Coordinate and link attendees to teleconference calls

Assessment and execution of Administrative processes

Provide individualized and courteous customer service

Trained to utilize and navigate multiple distribution websites

Trained to work independently or in a team based environment

Maintain staff schedules; as well as conference room availability

Work closely with vendors and drivers ensuring timely deliveries

Review orders and delivery manifest for accuracy and compliance

Use computer to research, locate, and validate product information

Assessment and evaluation of customer documents for compliance

Process exchanges/returns for damaged, defective or missing product KEY SKILLS / SOCIAL SERVICE / ADMINISTRATIVE DUTIES Skills Customer payment processing

Calculate customer financial data

Assess and evaluate clerical processes

Able to safely operate multiple forklifts

Front-desk and reception area management

Typing, filing, answering calls and data-entry

Answer multi-line telephone system (CISCO)

Enter financial data into banking system database

Balance currency, coins and checks in cash drawer

Able to work well with diverse customers and staff

Log and distribute all mail, operate Pitney Bowes postage meter

Perform maintenance and maintain service records for office equipment Duties

Answer customer/vendor questions

Correspond with customers via email

Proofread, edit or correct written material

Verify customer billing and account details

Accurately obtain messages and route calls

Manage organization supply and inventory

Prepare list of charges for services provided

Adjust inventory records to reflect product

Process incoming/outgoing mail and parcel

Coordinate and direct all front desk activities

Maintain digital copies of files and documents

Provide clerical support to other departments

File and retrieve shipping documents and records

Confirm shipment and anticipated delivery dates

Recommend products or services to meet customer needs

Provide detailed information regarding products and services

Check inventory records to determine availability of merchandise

Open, sort and distribute correspondence including faxes and emails

Respond to customer complaints in a timely and satisfactory manner

Maintain electronic files of processed orders and update new requests

Prepare order-related reports and statistics for management as needed

Consult with management to coordinate warehouse activities/operations

Adjust inventory records to reflect product movement/order fulfillment

Inspect outgoing shipments for compliance with customer specifications 2 LISA D SAYERS 863-***-**** DETAILED WORK EXPERIENCE

Receptionist (2018) / Order & Parts Clerk (2017 – 2018) Samples Coordinator (2015 – 2017) / Forklift Operations (2014 – 2017) 03/2014 - 11/2018 Sofidel America Haines City, Florida Provided information on product location in warehouse Answering and routing calls to appropriate departments Replace damaged, defective, missing or incorrect parts Resolved complaints according to established procedures Prepared bill of Ladings for shipment to multiple locations Requested quotes for plant equipment parts and/or service Work closely with vendors to troubleshoot order problems Used material moving equipment to load/unload merchandise Created pages for HR periodicals and company services book Handled warehouse custodial duties to ensure safe environment Generate requisitions and orders utilizing SAP database Performed safety checks on material moving equipment daily Greeted customers, provided information and directed drivers Responsible for data updates to office directory spread sheets Retrieved messages and returned customer calls when required Shelved parts accurately and logged into SAP supply database Stored product in correct locations and stacked safely and neatly Prepared and shipped products to showcase for potential customers Processed incoming deliveries and maintained parts-room inventory Log and distribute incoming mail; stamp and prepare outgoing mail Clamp Operator

10/2013 – 03/2014 Kenco Logistics Service Orlando, Florida Safely operated lift equipment to load and unload trailers Checked product packaging to ensure merchandise protection Maintained strict adherence to all OSHA safety procedures Sorted and separated all appliances for shipping and distribution Coordinated warehouse activities with management and other employees Notified shop foreman of malfunctioning, defective or unsafe equipment ADDITIONAL RELEVANT EMPLOYMENT HISTORY

Forklift Operator

08/2008 - 03/2013 McCauley Trucking and Warehousing Brookville, Pennsylvania Pharmacy Technician

01/2008 - 08/2008 S & S Pharmacy Du Bois, Pennsylvania RTM Clerk (Return to Manufacturer)

11/2003 – 01/2008 Lowe’s Home Improvement Du Bois, Pennsylvania Financial Services Representative (Bank Teller)

01/2002 – 11/2003 S & T Bank Indiana, Pennsylvania EDUCATION / TRAINING / CERTIFICATIONS

Clarion County Vocational Technical School Marketing / Retail Clarion, Pennsylvania o Vocational Certification

Clarion Area Senior High School General Curriculum Clarion, Pennsylvania o High School Diploma

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