Customer Service Administrative Assistant

Paul Michael Robles

**** *. ********* *** #*** Fresno CA 93711, 559-***-****, *.********@*****.***

Paralegal Office Management Customer Services Logistics

Highly motivated, hard-working, energetic professional with excellent customer services and interpersonal communication skills. Experience in public relations and logistic development. Exemplary work ethic and integrity. Proven record in motivating teams to develop productive employees. Acknowledged and received promotions for excellent quality of service. Acknowledged and received promotions for attaining goals in excellent quality of service.

KEY SKILLS: Organization, Communication, Problem Solving, Effective Decision Making, Collaborative Team Member, Computer Input, Legal Research, Planning, Follow-Through, Time Management, Keyboard 60+ wpm. Languages: English

ACHIEVEMENTS:

Salvation Army ARC Phase One Program, Graduate March, 2015

Beneficiary of the Week winner 10/2014

Extra Mile Award winner 09/2014

Phi Theta Kappa Academic Honor Society (Vice-President)

Leadership Awards: 5/2012, 4/2013, 8/2014

Presidents Academic Honor Award

EDUCATION & CERTIFICATION

Heald College – Associate in Applied Science Degree Paralegal Graduate August 2015

Vista Del Mar – School of Court Reporting Graduate May 1988

EXPERIENCE

Hire-up Employment Agency

Various Positions Fresno California. August 2018 – Present

Contract and seasonal assignments while looking for a new opportunity.

Action Rental & Entertainment Rentals

Warehouse inventory, Stocking warehouse, minor forklift duties, loading delivery trucks

from warehouse. Delivery warehouse equipment to various locations.

SaveMart Center

Setting up various floor stages from warehouse for various sporting events and entertainment events. Making sure equipment in warehouse is properly stored.

Fresno County Superior Court March 2018 - August 2018

Legal Assistant Interpreter’s Office

Assist in legal assignments, scheduling on a day to day basis. Working with Judicial Assistants for scheduling legal assistance.

Union Steward/Legal Assistant

American Labor Alliance Fresno California. September 2017 - January 2018

Interview employees, drafting Union documents, scheduling and Union research.

Robert Half of Fresno/Administrative Assistant

Various Positions, Fresno California August 2015 – August 2017

Contract and seasonal assignments while looking for a new opportunity.

Financial Aid Receptionist

Heald College, Fresno, California. April 2012 – June 2015

Provided customer service and filing legal documents. Scheduling appointments on a day to day basis and bookkeeping.

Office Assistant/Project Manager Assistant

Paul Robles Construction, Madera California. November 2008 – January 2012

Customer service with vendors, job site inspections, money management. Computer

imputing and various office assistance. Land survey assistance, property grades,

topography and setting property corners.

Fire Project Manager

Service Master Restoration, Fresno, California. June 2006 - July 2008

I managed fire crew for commercial and residential fire damage. I worked with numerous insurance agencies throughout California. This also entailed bookkeeping and scheduling on a day to day basis. This included inventory, traveling in a supervision capacity.

Dispatcher/Scheduler

Cemex Concrete, Fresno, California. August 2004 - February 2006 Management supervisory position with extensive customer service.

I scheduled daily, and this included dispatch as well as order taking and bookkeeping.

Legal Stenographer

Criminal and Civil Court Reporter, Honolulu, Hawaii. April 1990 – June 2002 Official Court Reporter for the State of Hawaii, Criminal and Civil Division, providing verbatim legal transcripts, money management, inventory, and customer service.

Sales Associate August 1982 – June 1988

Kragen Automotive Parts

Customer service, parts counter and stocking merchandise. Assisting managers with money management and cashier.

VOLUNTEER / COMMUNITY SERVICE

•Salvation Army Adherent for the Salvation Army Church & feeding homeless.

•Martial Arts Instructor for the Fresno Art of Shotokan Team of Fresno, California.

•Legion Post 509 Honor Guard & Color Guard for Military Ceremonies.

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