Customer Service Sales

Alisa Brenner

Southfield, MI ***** 248-***-****

**********@*****.***

Customer Service professional with over 25 years providing outstanding customer service and account management support to agency customers and busy sales agents. Solid administrative support skills, proven client relations abilities and team player, with strong, dedicated and loyal work ethic. Expertise includes: Auto, Home, Boat, Umbrella, Rentals, Processing, Processing, Collections, Reports, Training, Receptionist, and AP/AR.

EXPERIENCE:

Personal Lines Customer Service Assistant

The Huttenlocher Group, Waterford, MI

02/1985 to 10/2018

The Huttenlocher Group is an Independent Insurance agency in Waterford, MI specializing in Personal, Commercial, & Employee Benefits Insurance. Recruited to provide customer service account management and sales support for personal lines agents. Customer Service Support

● Part of Six member team providing administrative support and customer service for three offices and over 50 agents

● Personally supported 11 agents

● Fielded calls, maning company switchboards covering over 50 lines

● Conducted training for vacation and temporary staff new hires

● Contacted delinquent accounts to notifying of non-pay pending notices and helped minimize policy cancellations resulting in client retention

● Networked and brought in new business in both personal and commercial lines Administrative

● Processed home, auto, boat and umbrella policy endorsements, cancellations, confirmation letters and payments for over 10,000 clients

● Assisted data management for customer files

● Conducted opening and distributed mail to personal

● Assisted walk-in customers with questions and concerns EDUCATION AND TRAINING:

Diploma, General Studies, Oak Park High School

CERTIFICATES AND LICENSES:

Extensive Insurance Policy Training, The Huttenlocher Group, MI

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