Customer Service Manager

Belinda Rodriguez

HR Assistant/Generalist – Customer Service *************@*****.*** - 956-***-****

A bilingual HR Assistant trained in both large corporate and small non-profit settings with over 15 years of experience.

SKILLS

• Microsoft Office – Word, Excell, Power Point, Outlook • Lotus • Movex • AS400 • Menkron •Kronos • Sage • Workday •Zendesk. •Fiserv •Cloudpay

WORK EXPERIENCE

HR Contact Center/Benefits Specialist

One Source Virtual (Prodigy Placement) – Coppell, Tx – October 2017 to Current

Medical, Dental, and Vision Enrollment • Life Insurance Enrollment

FSA and HAS • Dependent Audits

SPOC • Secure emails

Payroll • Employee Communications

New Hire

HR Assistant

Baumann Springs USA - Fort Worth, TX - August 2015 to October 2017

Employee Communications • Staffing/Recruiting

Training and development • Payroll, Commissions, Bonuses

Payroll, Commissions, Bonuses • 2500+ Employees

New employee onboarding and Benefits Administration

Providing support to Quality Assurance, Production Manager, and Sales

Bilingual Relationship Manager

Homeward / Ocwen Loan - Dallas, TX - November 2012 to July 2015

Loan resolutions and collections

Participated in 60+ campaigns with the focus to find a best workout option for the homeowners

Collect payments set up repayment plans

Single Point of Contact

Ensuring workout packets are received from distressed homeowners; Loan Modification/HAMP-HAUP-HAFA

Bilingual Manager

Ace Cash Express - Irving, TX - January 2011 to June 2012

Maintain excellent customer service with every existing and potential customer

Oversee operation of department 150+ employees

Ensuring maximized sales and profitability

Meeting monthly and yearly Contribution to Plan goals

Recruiting, on boarding, orientation process and assessed performance on a weekly basis

HR Generalist/Office Manager

Tony's Liquified Petroleum - Mission, TX - November 1995 to January 2011

Recruit Interviewed, test, and selected employees to fill vacant positions

Planed and conducted new employee orientation to foster positive attitude toward company goals

Keep records of benefits plans participation

Coordinate management training in interviewing

On boarding, discipline procedures, promotions, performance review, safety, ect

Payroll 400+ employees

EDUCATION

Souther Careers Institute – Pharr, TX

2005-2007

Associates – Human Resources Management

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